• Sr Customer Logistic Coordinator

    J&J Family of Companies (Somerset, NJ)


    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

    Job Function:

    Customer Management

    Job Sub** **Function:

    Customer Service Operations

    Job Category:

    Professional

    All Job Posting Locations:

    Somerset, New Jersey, United States of America

    Job Description:

    About Innovative Medicine

     

    Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

     

    Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

     

    Learn more at https://www.jnj.com/innovative-medicine

     

    An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

     

    We are searching for the best candidate for a Senior Customer Logistics Coordinator (part of JOM's Clinical Supply Unit (CSU) team). The Senior Customer Logistics Coordinator is responsible for Janssen's clinical and sample order management process. Manage all activities required for setting up and launching clinical trials from the JOM distribution center. The ability to provide keen attention to detail and exhibit a strong sense of urgency is essential. Experience collaborating in a cross-functional and/or global team environment is required. Experience managing relationships with external customers and/or business partners is required. Demonstrated leadership, collaboration, personal accountability, customer focus, ability to work in a team environment, and verbal and written communication skills are required.

    Key Responsibilities:

    + Provide outstanding customer service and accelerated growth by building strong and collaborative relationships with external customers and internal business partners.

    + Order processing and coordinating the shipment and delivery of products with the distribution center and transportation to meet customer requirements and optimize cost and service.

    + Ensures resolution of customer discrepancies relating to data integrity, shipping issues, and any operational issues.

    + Accurately and timely collect information from customer inquiries.

    + Manage and balance key business relationships with passion & understanding of customer expectations and internal policies/requirements.

    + Serves as subject matter expert (SME) within functional area. Ability to work independently on routine and non-routine tasks.

    + Must possess high-level leadership, multi-tasking, and organizational skills and be able to provide coverage for the department during normal operational customer service hours.

    + Collaborate with internal US and EU distribution centers to improve efficiencies and issue resolution by identifying, supporting, and lead process improvements.

    + Writes, reviews, and modifies SOPs and other documents as vital and provides training, as needed.

    + Support deviations and CAPAs related to order management.

    + Adhere to regulations by local, state, and federal including FDA and DEA., and assist in internal/external audits and ensures JOM CSU is audit ready.

    Required Qualifications:

    + A High School diploma or general education degree (GED) is required. A bachelor’s degree is preferred.

    Required Experience and Skills:

    + 0 to 2 years of related relevant work experience (including co-ops and internships) is required.

    + The ability to handle complexity and work in a cross-functional environment is required.

    + Verbal and written communication skills are required.

    + SAP/ERP knowledge and experience and Microsoft Office programs are required.

    Preferred Experience and Skills:

    + Warehouse Management System (WMS) or MARC knowledge and experience is preferred.

    + Pharmaceutical industry experience and Logistics experience in Clinical Trial Management and Sample Order Management, Operations, Manufacturing, Distribution, Information Technology, or other Supply Chain related field are preferred.

    + A customer mindset, strong collaboration, interpersonal communication, problem-solving skills, and the ability to influence without authority are highly preferred.

    + Process improvement / Lean / Six Sigma experience, training, or certification is preferred.

    + Requires ability to work off-hours and weekends when necessary.

     

    Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

     

    Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.