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DESCRIPTION

The **Client Solutions Manager** is primarily responsible for establishing themselves as the "trusted expert", direct owner and serve as the main conduit between the company and our client. This individual will also be responsible for developing and supporting a positive relationship between the internal teams and the external client teams. The result will be driving sales of our clients' products at retail and growing their business relationship with the company.

RESPONSIBILITIES

+ Clarify client expectations for the leadership team and continually validate that we are meeting and exceeding outlined expectations.

+ Provide extensive, insightful analysis recommendations and product performance for assigned national and/or regional retail circuits.

+ Coordinate all new initiatives and client-specific reporting.

+ Integrate them into the business, attends all relevant meetings and works on further developing the relationship with external client teams.

+ Communicate confidently and concisely with executive-level contacts within the company, clients and assigned retail circuits while providing recommendations based on solid research and analysis.

+ Work collaboratively with the client account team to develop account plans and strategies.

+ Responsible for all client service issues.

+ Respond to and resolve issues in a timely manner, balancing customer satisfaction, quality, and relevance.

+ Manage the communication of client expectations throughout entire account team.

+ Collaborate with internal account leadership team to provide actionable strategy recommendations in order to drive sales in the most efficient and cost-effective manner.

QUALIFICATIONS

Minimum Education Requirements:

Bachelor of Arts Degree

Experience Requirement:

Bachelor's (Degree in Business, Marketing or related field), and four or more years management experience in a merchandising/marketing environment or any similar combinations of education and experience.

Knowledge, Skill and Ability Requirements:

+ Proven success in senior level client relationship development and management.

+ Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks.

+ Superior interpersonal skills to work closely with other team members and the client.

+ Professional attitude and strong leadership skills.

+ Strong verbal and written communication and presentation skills.

+ Excellent judgment, effective problem-resolution skills, and the ability to balance multiple demands.

+ Experience directly managing employees.

+ Must have an advanced / expert understanding and ability to use Microsoft Office products, primarily Word, Excel, PowerPoint and Outlook.

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ABOUT US

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here: https://acosta.jobs/agency/acosta

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Retail

**Position Type:** Full time

**Business Unit:** Sales

**Salary Range:** $55,000.00 - $65,000.00

**Company:** Acosta Employee Holdco LLC

**Req ID:** 5209