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Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

If you are a current associate of Primo Brands, please apply via MyADP.

Compensation $70,000-$85,000

Responsibilities

Claims Management:

• Ensure proper injury reporting procedures are followed, including medical management and claim investigation.

• Contact associates to address concerns, explain the role of the Insurance Carrier (IC), and provide ongoing support.

• Obtain and review diagnosis, treatment plans, and work status; coordinate return-to-work efforts with managers and HR.

• Enter claim details into Origami and forward **relevant** information to Broadspire.

• Review and approve initial claim reserves; recommend adjustments as necessary.

• Ensure adjusters are monitoring claims regularly, communicating with medical providers, and updating reserves as needed.

• Escalate issues if adjusters fail to monitor claims or reserves adequately.

Litigation and Settlement:

• Instruct adjusters on defense counsel for litigated claims and ensure files have updated plans of action with corresponding reserves.

• Evaluate settlement authority requests, ensuring they are well-supported and justified.

• Oversee claims until resolution, including medical treatment, financial recommendations, and risk mitigation.

Communication and Reporting:

• Maintain ongoing communication with the Primo management team and third-party insurers.

• Participate in mediations and hearings as required.

• Provide regular updates on claim status and review monthly claim activity for accuracy and completeness.

• Facilitate strategy sessions and ensure effective communication between all parties involved.

Data and Process Management

• Perform ongoing data reconciliation in Origami and review quarterly claims with the TPA.

• Approve pre-fund requests and ensure accurate reserve management.

• Collaborate with the Safety team to report and address unsafe or ergonomic challenges.

Qualifications

+ Bachelor’s degree or equivalent work experience

+ Two to three years’ experience in Claims Management

+ Proficiency in using insurance carrier/TPA data and claims management systems.

+ Strong understanding of technical claims procedures, medical protocols, and industry best practices.

+ Excellent critical thinking, analytical, and interpretive skills.

+ Ability to convey complex information clearly and professionally.

+ Proven ability to work effectively under pressure with minimal supervision and within strict deadlines.

+ Strong time management, multi-tasking, project management, and organizational skills.

+ Well-versed in applicable state workers' compensation laws.

+ Demonstrated sense of urgency, trust, confidentiality, and collaboration with all levels of the organization.

+ Good interpersonal skills and ability to work within a team environment.

+ Backgrounds including Counseling, Telephone Sales, or Customer Service preferred

+ Bilingual preferred

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.