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Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

JOB RESPONSIBILITIES

+ Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies, in a professional, organized, and caring manner consistent with Company Policies and Procedures

+ Confirms authorization to proceed with the service arrangements

+ Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

+ Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs

+ In the absence of a Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits, and pension, and pre-arrangements for next of kin

+ Ensures potential pre-need referrals are shared with Family Service Counselors

+ Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations

+ Prepares and accurately completes documents and online entries related to services, cremations, and maintenance

+ Assists with general office duties, including answering phones and preparing reports as necessary

+ Assist with the maintenance of vehicles, the facility, and property

+ Receives caskets and other funeral home supplies as well and places them into inventory

+ Ensures refreshments are available (where allowed by law)

MINIMUM REQUIREMENTS

Education

+ High School diploma or equivalent

Experience

+ Minimum of 3 years related experience as a Funeral Assistant

Licenses

+ Current state/province-issued driver’s license with an acceptable driving record

Knowledge, Skills, and Abilities

+ Basic knowledge of religious and fraternal organizations' customs

+ Knowledge of computers and some software, including the MS Office Suite, is required

+ High level of compassion and integrity

+ Good communication skills

+ Problem-solving skills

+ Ability to multitask and set priorities

+ Detail-oriented multitask

Postal Code: 00958

Category (Portal Searching): Operations

Job Location: US-PR - Bayamon

Job Profile ID: U00218

Time Type: Full time

Location Name: Alvarez Funeraria