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Administrative Assistant for Advising Operations

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Administrative Assistant for Advising Operations will support the unit's efforts related to the undergraduate experience by providing leadership and administrative support to Newnan's front desk and advising operations. This position will be responsible for ensuring smooth operations of the office while providing professional and efficient services to students, parents, faculty, and staff. The market title for this role will be Student Administration Assistant Senior.

The successful candidate will provide a range of administrative services with attention to detail and discretion while being comfortable with constant change in a fast-paced student-centered environment. The administrative assistant senior will report to the director and provide overall support to the center. This role may also serve as a back-up for other administrative functions in the office as needed. This position calls for broad awareness of the operations of the college and the university, punctuality, and a high degree of tact.

UNIT MISSION

To support undergraduate liberal arts students in achieving their success and growth by empowering them to make informed and purpose driven decisions.

Newnan advisors work with students to:

+ connect and synthesize experiences inside and outside the classroom

+ co-create their academic journey

+ talk through the decision making process

+ navigate degree requirements, policies, and procedures

+ plan for post-graduation experiences

+ use referrals and resources on campus and beyond

The Administrative Assistant for Advising Operations will be supervised by the Associate Director of Advising Operations.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Responsibilities*

Administrative Support to Newnan Academic Advising Center Operations 90%

+ Serve as a primary point of contact for all visitors into the Newnan Advising Center

+ Greet and assist visitors, answer phone system lines, screen and schedule advising appointments, and respond to inquiries made through email and other electronic formats (e.g., online forms)

+ Provide information regarding academic advising, academic processes, college procedures (e.g., drop/add, withdrawal), external offices and departments, student academic policies, and general wayfinding

+ Use professionalism and integrity while working with students, faculty, staff, and members of the general public

+ Update information in the appointment system and related online programs and websites as needed

+ Maintain frontline staff work guides and manuals, as well as access to call queues and related electronic advising systems

+ Monitor staff calendars and student outreach/reporting

+ Assign new and continuing students to advisor caseloads based on established office procedures

+ Provide end-to-end supervision of front desk student staff (hire, orient, onboard/train, coach, lead performance management, and discipline)

+ Manage work schedules and vacation/leave requests for front desk student staff

Project Management and Director Support (10%)

+ Collect statistics for business purposes and provide presentations and/or report updates on behalf of Newnan as required

+ Deliver administrative support for continuous improvement activities, including but not limited to scheduling meetings, maintaining collaborative work files, and participating as a member of project teams

+ Stay current through professional development with trends and best practices for continuous improvement within higher education

+ Assist with leadership events (e.g. advising academy, commencement, etc.), shared drive management, and daily mail checks

Required Qualifications*

+ Bachelor degree or an equivalent combination of education and experience and at least two (2) years of administrative support experience.

+ Excellent interpersonal, written, and oral communication skills

+ Self-motivated, positive, highly dependable worker with the ability to efficiently and effectively multitask, prioritize, and problem solve

+ Demonstrated ability to interact professionally with a diverse group of staff, faculty, and students

+ Demonstrated ability to work as an effective member of an office team

+ Demonstrated ability to handle sensitive and confidential situations that require demonstrated poise, tact, confidentiality, and diplomacy

+ Strong organizational skills with the ability to learn quickly, maintain punctuality, and provide attention to detail in a fast-paced environment with frequent interruptions

+ Proficiency in computer applications, including spreadsheets, word processing, and database software, including Google Suite (email and complex calendaring systems) and Microsoft Office

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Additional Information

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision .

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

263211

Working Title

Administrative Assistant for Advising Operations

Job Title

Student Admin Asst Sr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

College Of Lsa

Department

LSA UG: Newnan Advising

Posting Begin/End Date

5/05/2025 - 5/12/2025

Salary

$55,000.00 - $58,000.00

Career Interest

Academic & Student Services