• Account Representative

    PDS Tech Commercial, Inc. (East Syracuse, NY)


    Heat Up Your Career and Join PDS Tech Commercial as an Account Representative with a Major HVAC Manufacturer!

     

    **Location:** East Syracuse, NY | **Pay Rate:** $25/hour | **Schedule:** Full-Time, Mon-Fri (8am - 5pm)

     

    Are you ready to make a significant impact in the manufacturing industry?

    About the Role

    As an Account Representative at PDS Tech Commercial, you will play a crucial role in providing strategic direction for pre-delivery and after-sale support to our valued customers. This includes managing product orders, availability, and delivery. You will be part of our Customer Care Center, a high-volume, fast-paced, and metric-driven call center that supports our B2B channels, including Commercial Contractors, Commercial Service (CCS), National Accounts, and International offices.

    Key Responsibilities

    + Provide exceptional customer service via telephone and written correspondence.

    + Assist customers with pre-delivery and post-sales inquiries, including order entry, order status, expedited delivery, pricing, and availability.

    + Perform data entry and prepare basic reports.

    + Handle phone calls and emails efficiently.

    + Offer limited technical support to customers.

    + Collaborate with team members to ensure customer satisfaction and drive sales growth.

    Qualifications

    Required:

    + Excellent customer service skills.

    + Ability to work both independently and as part of a team.

    + Proficiency in Microsoft Office.

    + Strong organizational skills and attention to detail.

    Preferred:

    + Familiarity with Salesforce.

    + Knowledge of HVAC products or related industry.

    + Willingness to work overtime as needed.

     

    Why Join Us?

     

    At PDS Tech Commercial, we believe in fostering a supportive and dynamic work environment. Our Customer Care Center is built on a foundation of teamwork, customer satisfaction, and continuous improvement. We offer:

     

    + A collaborative and inclusive company culture.

    + Opportunities for professional growth and development.

    + The chance to be part of a leading company in the manufacturing industry.

     

    Ready to Apply?

     

    If you are passionate about customer service and eager to contribute to a thriving team, we want to hear from you! Apply now to join PDS Tech Commercial and take the next step in your career.

     

    **Pay Details:** $25.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance