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Intake Case Manager

WFH Flexible • New York, NY (http://maps.google.com/maps?q=New+York+NY+USA+10018) • Supportive Housing

Job Type

Full-time

Description

TheIntake Case Managerplays a vital role within GMHC’s Housing team, supporting individuals and families experiencing housing instability, including those with histories of homelessness. This position is responsible for coordinating comprehensive intake assessments, facilitating referrals to critical services, and supporting clients in accessing entitlements, healthcare, and permanent housing solutions.

With a caseload of up to 25 clients, the Intake Case Manager serves as a consistent advocate and point of contact, providing person-centered support that promotes housing retention and overall well-being. This role involves close collaboration with internal departments and external partners, rigorous documentation and data entry, and an unwavering commitment to equity, dignity, and the lived experiences of our clients.

Essential Job Functions

The Intake Case Manager will be responsible for the following duties:

Intake & Assessment:

+ Collaborate with HRA to verify client eligibility and ensure enrollment in GMHC services.

+ Conduct comprehensive intake assessments to determine needs and eligibility for public benefits, entitlement, and supportive housing.

+ Conduct and complete reassessments every six months.

+ Guide clients through housing search and placement processes, including conducting apartment viewings and assisting with related documentation.

Case Management & Support Services:

+ Caseload Management:Maintain a caseload of up to twenty-five (25) clients across the five boroughs of New York City, providing tailored support and consistent monitoring to promote housing stability.

+ Home Visits:Schedule and conduct at least one monthly home visit per client to assess housing stability and provide case management services.

+ Develop and implement individualized case management plans based on intake assessments, providing ongoing support, counseling, healthcare coordination, and entitlements assistance to promote client well-being.

+ Monitor client progress and adjust plans as necessary to meet housing stability goals.

+ Support clients in completing applications and renewals for housing and utility subsidies, advocating for access to the financial assistance they’re entitled to.

Housing Stability & Landlord Engagement:

+ Educate clients on tenant rights and responsibilities, including lease terms and household management.

+ Coordinate with landlords, housing providers, and property managers to address client needs and prevent housing disruptions.

+ Monitor and collect monthly rent and utility payments where applicable.

+ Conduct monthly apartment inspections with the residence and maintenance teams to ensure continued safe habitability.

Referral Coordination & External Partnerships:

+ Maintain the HASA Housing Referral Database, ensuring timely updates on referral outcomes.

+ Connect clients to GMHC programs and external providers based on clients’ goals and needs.

+ Facilitate warm handoffs and ensure follow-through on referrals or service linkages.

Compliance, Reporting & Documentation:

+ Maintain accurate and up-to-date client records, including case notes, progress reports, and required assessments, in compliance with program, agency, and funder standards.

+ Ensure timely submission of all documentation and contract deliverables, such as service plans, monthly progress notes, reassessments, home visits reports, and housing inspection forms.

+ Enter data into internal tracking systems (e.g., eCOMPAS, TREAT, AWARDS) and complete time and effort reports as required.

+ Track client progress and housing outcomes using spreadsheets and generate reports to monitor overall program effectiveness.

+ Ensure compliance with all regulatory and reporting requirements, including the HRA-SSA supportive housing census.

Professional Development & Collaboration:

+ Stay current on housing policies, benefits programs, and best practices through ongoing training.

+ Attend and actively participate in trainings, case conferences, team meetings, and GMHC events.

+ Represent GMHC with professionalism, compassion, and a commitment to equity in all interactions.

Other Duties:Perform additional responsibilities as assigned by the supervisor.

Requirements

Special Skills and Knowledge

Required

+ Commitment to performing duties from a place of empathy and understanding.

+ Knowledge of HASA, HRA, housing subsidy programs, and low-income utility assistance programs.

+ Strong understanding of housing resources, entitlements, and case management strategies to support housing stability.

+ Experience working in a fast-paced, data-driven, performance-based environment.

+ Ability to work independently and think critically is required.

+ Exceptional active listening skills with the ability to communicate professionally and effectively both verbally and in writing.

+ Experience working with vulnerable populations, including individuals with HIV/AIDS, substance use disorders, and mental health challenges.

+ Ability to work effectively and efficiently within an interdisciplinary team.

Preferred

+ Background working with non-profit agencies or work on behalf of LGBTQ+ communities and/or people living with HIV is highly desirable.

+ Experience with other historically marginalized communities (in a professional or volunteer capacity) is also desirable.

+ Bilingual (English/Spanish) skills are a strong plus.

Education and Certification

+ High School Diploma, GED, or HSE required, with a minimum of five (5) years of experience working with individuals experiencing homelessness, housing instability, or other related social service programs.

+ An Associate or Bachelor’s degree in Social Work, Human Services, or a related field is preferred.

Technical Skills

The ideal candidate should have the following technical competencies to effectively manage case documentation, reporting, and client services:

Intermediate proficiency in Microsoft Excel, including:

+ · Data tracking and analysis for case management and program reporting.

+ · Creating and managing spreadsheets to monitor client progress and deliverables.

+ · Using formulas, pivot tables, and data validation to ensure accuracy in documentation.

Basic Proficiency in Microsoft Office Suite, including:

+ · Outlook (email communication, scheduling, and coordination with service providers).

+ · Word (creating case notes, service plans, and official correspondence).

+ · PowerPoint (preparing presentations for internal and external stakeholders).

Experience with electronic case management and data tracking systems, such as:

+ · eCOMPAS, AWARDS, or similar platforms for documentation and compliance reporting.

+ · Data entry and management to ensure contract deliverables are accurately recorded.

Familiarity with government benefit systems and entitlement programs, including:

+ · Social Security, Medicaid, SNAP, and Housing Assistance Programs.

+ · Ability to navigate online portals and submit required client documentation.

Strong documentation and compliance skills, ensuring:

+ Accurate case notes and service plans in adherence to regulatory requirements.

+ Confidentiality and compliance with HIPAA and other legal protections.

Work Environment & Schedule

This is a hybrid position requiring a mix of:

+ Fieldwork (conducting home visits, apartment viewings, and community outreach).

+ In-office duties (team meetings, case conferencing, and reporting).

+ Remote work as determined by the supervisor based on program needs.

+ Participation in the annual AIDS Walk New York event is mandatory for all GMHC staff.

Physical Demands

While carrying out the responsibilities of this role:

+ Employee is routinely required to sit, engage in conversation, actively listen, and take notes.

+ Frequent travel across the five boroughs of New York City using public transportation.

+ Additionally, the employee must regularly stand, walk, and navigate stairs.

Successful candidates will welcome the opportunity to work in a racially and gender-diverse environment and to contribute to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve.

GMHC is committed to fostering an inclusive, racially, and gender-diverse workplace and seeks candidates dedicated to promoting equity and social justice within our community.

Salary Description

60,000 per year (DOE)