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IT Support Specialist

Clarke University

1 Positions

ID: 67711

Posted On 05/08/2025

Job Overview

At Clarke University, we look for individuals who lead from the heart and embrace our values of education, charity, justice, and freedom. By creating a community focused on care, we empower everyone at Clarke to do and be their best. We offer meaningful work, a safe and friendly work environment, and an outstanding benefits package. So, if you are looking for a place where you can make a positive impact, we hope you will consider our One Clarke, One Community

We are seeking a skilled **IT Support Specialist** to join our team. This role focuses on providing exceptional technical support to faculty, staff, and students, ensuring seamless use of applications, operating systems, and devices (PCs, Macs, tablets, and phones) in a Microsoft 365 environment. Responsibilities include troubleshooting hardware and software issues, delivering user training, and enhancing campus technology experiences. While not required, familiarity with app development using tools like Microsoft Power Automate is a plus.

Key Responsibilities:

Provide frontline support for Microsoft 365 applications, Windows 11, macOS (e.g., Sequoia), and mobile devices (iOS, Android).

Troubleshoot and resolve hardware, software, and network issues in a large-scale environment.

Conduct training sessions to empower faculty and staff in using campus technologies effectively.

Assist with system administration and user account management.

Optionally, contribute to automation projects using Microsoft Power Apps and Power Automate or similar tools, if skills align.

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

Proficiency in Microsoft 365 (e.g., Teams, Outlook, SharePoint), Windows 11, macOS, and Adobe Creative Cloud.

Two years of experience supporting hardware and software in a networked environment.

Two years of experience providing end-user technical support.

Familiarity with Microsoft Power Automate or workflow automation tools is desirable but not required.

Strong communication and problem-solving skills to support diverse campus users.

To Apply:

Please submit a cover letter and resume online at http://clarke.applicantpool.com . Applications will be reviewed immediately and accepted until the position is filled.

Clarke University is dedicated to fostering an inclusive campus community that values everyone’s unique contributions. We promote a welcoming learning environment and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

Primary Contact

164654

Jody Pfohl

Director of Human Resources, Human Resources

563-588-6599

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

935

Job REQ #

\# Positions

1

Start Date

20250508

End Date

20250630

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Clarke University

About the Company

Clarke University is a leading independent, coeducational, Catholic university with majors in the liberal arts, sciences and professional programs at the undergraduate and graduate level. Founded in 1843 by the Sisters of Charity of the Blessed Virgin Maryin Dubuque, Iowa, Clarke University is an intimate learning community that lives practically by four Core Values: Education, Charity, Justice, and Freedom. These values emanate from its founder, Mary Frances Clarke, the Sisters of Charity of the Blessed Virgin Mary, and those who follow their example to provide learning experiences that are relevant and forward looking. The Clarke Compass, designed for undergraduate students, integrates the liberal arts, experiential learning, major courses of study, cocurricular offerings and the Core Values to produce career-and life-ready graduates who service the Common Good, defined as that which all members of society need in order to live healthy, fulfilling lives.

Clarke University is committed to fostering a welcoming campus community that celebrates the unique contributions of each person and promotes an inclusive learning environment. To this end, we strive to respect diversity, practice inclusion and seek equity.

For more information, please visit www.clarke.edu .