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Position Summary...

What you'll do...

User Discovery

+ Demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies.

+ Proactively identify areas for user profile enhancements and new participatory design features based on user interviews and surveys.

+ Plan site visits to end users and maintain appropriate records of user observations.

+ Present data from site visits in ways that can be used to drive design, such as user stories and user journey maps.

+ Critically evaluate previous user research from multiple sources and perspectives.

Managing Functional Partnerships

+ Build and maintain collaborative and strategic alliances with a wide range of partners across the business and industry.

+ Leverage support from partners to drive business programs and priorities.

+ Create an environment that supports collaboration with people from different functions and technical viewpoints.

+ Provide insights on the impact of cross-functional team collaboration on achieving strategic goals.

+ Support colleagues and stakeholders in developing their understanding of technology, business, and performance to identify solutions for improved services, solutions, and relationships.

Design Research

+ Define the key problems to be addressed in research projects.

+ Design and drive a research strategy to meet identified research needs.

+ Review the relevance and usefulness of findings against research objectives outlined in research project plans.

+ Lead the production of final research findings and associated outcomes.

+ Develop reports on future improvements to research processes.

+ Identify potential legal and ethical issues from using research material.

+ Collaborate with and understand the value of other research partners, such as site analytics and consumer insights, to synthesize and leverage existing data and coordinate research efforts.

Influencing and Building Stakeholder Consensus

+ Lead discussions with varying viewpoints confidently.

+ Influence diverse audiences using customized communication and appropriate frameworks.

+ Leverage fact-based data and analytics insights to build a cohesive narrative and present it in a clear, concise, and meaningful way.

+ Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs.

+ Become a trusted advisor to diverse stakeholders, influencing them to act on product and technology matters.

+ Provide respectful, effective, and timely feedback, and seek, internalize, and utilize received feedback.

Driving Customer/Client Needs

+ Build and maintain relationships with customers to build a strong understanding of customer problems, goals, and motivations.

+ Create processes to gather and analyze end-user experiences with a product.

+ Build a deep understanding of customer problems to evaluate user risks and rewards and make decisions.

+ Drive the development of holistic solutions that focus on customer readiness and engagement.

+ Create avenues to enable continuous and just-in-time feedback from customers.

+ Design and implement new barrier-free processes, solutions, and practices based on business priorities.

Usability Testing and Iteration

+ Perform testing against a design specification and solve testing issues.

+ Consult on test strategies, components, processes, plans, and approaches during the user acceptance testing process.

+ Compare and contrast the features and benefits of major acceptance testing frameworks.

+ Apply user acceptance testing in typical software development scenarios.

+ Critique user acceptance plans for appropriateness and completeness.

+ Develop approaches for acceptance testing according to legal or contractual agreements.

+ Monitor end users in defining the testing environment and acceptance criteria.

+ Explain the importance of active participation in test designs and other testing phases.

Interaction Design

+ Define and document design details through process flows, site maps, wireframes, and functional specifications in multiple formats.

+ Provide suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions, and contribute to the pattern library.

Visual Design

+ Define and document design details at a system level with accurate design specifications, such as position, padding, and font size, in multiple formats.

+ Lead visual quality assurance against a design specification and rapidly prioritize and solve issues.

+ Create and define templates and style guides to design consistent and scalable design solutions at the system level.

Prototyping

+ Drive adherence to and use of interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions, and contribute to the pattern library.

+ Evaluate the types of prototypes and technologies to be used to design and develop prototypes and technical proofs of concept.

+ Provide guidance to build interactive models that can access live content with reusable components and tools to enable and facilitate prototyping.

+ Evaluate current standards, policies, and guidelines in the development of prototypes.

General Responsibilities

+ Provide overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices.

+ Analyze costs and forecasts and incorporate them into business plans.

+ Determine and support resource requirements, evaluate operational processes, and measure outcomes to ensure desired results.

+ Identify and capitalize on improvement opportunities, promote a customer environment, and demonstrate adaptability and sponsor continuous learning.

+ Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent.

+ Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy.

+ Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas.

What you'll bring

+ Leadership and Vision: Ability to lead and inspire a team of UX designers, setting a clear vision and strategy for user experience across the organization.

+ User-Centered Design Principles: Deep understanding of user-centered design principles and methodologies to create intuitive and user-friendly designs.

+ Proficiency in Design Tools: Expertise in using design tools such as Sketch, Figma, Adobe XD, and InVision to create wireframes, prototypes, and high-fidelity mockups.

+ Interaction Design and Information Architecture: Strong skills in interaction design and information architecture to define and document design details through process flows, site maps, wireframes, and functional specifications.

+ Usability Testing and User Research: Experience with usability testing and user research methods to gather insights and inform design decisions.

+ Communication and Collaboration: Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

+ Problem-Solving and Attention to Detail: Strong problem-solving skills and attention to detail to anticipate and mitigate risks during information synthesis and arrive at possible solutions for interactive designs.

+ Front-End Technologies: Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus to build interactive models and prototypes.

+ Mentorship and Guidance: Ability to mentor and guide junior designers, providing expert advice and fostering a collaborative and innovative design environment.

+ Strategic Thinking: Ability to think strategically and align UX design initiatives with business goals and objectives.

+ Stakeholder Management: Strong skills in managing and influencing stakeholders at all levels of the organization.

+ Respect the Individual

+ Build high-performing teams, seek and embrace differences in people, cultures, ideas, and experiences.

+ Create a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform.

+ Drive a positive associate and customer/member experience for all.

+ Create a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities.

+ Build the talent pipeline and foster an environment allowing everyone to bring their best selves to work.

+ Empower associates and partners to act in the best interest of the customer and company.

+ Regularly recognize others' contributions and accomplishments.

+ Build strong and trusting relationships with team members and business partners.

+ Work collaboratively and cross-functionally to achieve objectives.

+ Communicate and listen attentively with energy and positivity to motivate, influence, and inspire commitment and action.

Act with Integrity

+ Maintain and promote the highest standards of integrity, ethics, and compliance.

+ Model the Walmart values and lead by example to foster our culture.

+ Support Walmart's goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).

+ Ensure that teams follow the law, our code of conduct, and company policies.

+ Promote an environment where associates feel comfortable sharing concerns and model our culture of non-retaliation.

+ Listen to concerns raised by associates, take action, and enable others to do the same.

+ Hold self and teams accountable for achieving results in a way that is consistent with our values.

+ Act as an altruistic servant leader and be consistently humble and self-aware.

Serve our Customers and Members

+ Deliver expected business results while putting the customer/member first and consistently applying an omnimerchant mindset.

+ Act with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.

+ Adopt a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and implementing strategies.

Strive for Excellence

+ Consistently raise the bar and seek to improve.

+ Demonstrate curiosity and a growth mindset.

+ Seek feedback, ask thoughtful questions, and foster an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking.

+ Exhibit resilience in the face of setbacks.

+ Drive continuous improvements, supervise the adoption of new technology, and support digital disruption in line with Walmart's business model.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $130,000.00-$260,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

3 years’ supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.