• Loss Recovery Collector I

    Umpqua Bank (Federal Way, WA)


    Loss Recovery Collector I

     

    Corporate Finance

     

    Federal Way,

    Washington

    Description

    Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

     

    About Us: Financial Pacific Leasing is a subsidiary of Umpqua Bank. We have provided equipment financing solutions to third party originators and their customers since 1975.

     

    About the Position: A Loss Recovery Collectoris responsible for recovering losses and deficiencies by way of litigation, forbearance agreements and other alternatives, maximizing dollars collected after charge off in assigned caseload, and ensures correct action is taken on bankruptcies.

    Responsibilities include, but are not limited to:

    + Communicate with lessees in assigned caseload (loss accounts) by telephone, mail, personal contact or in any other professional manner to collect monies owed to Financial Pacific.

    + Maintain complete and accurate collection notes on collection systems so that others would be able to understand conversations and arrangements with Lessees.

    + Maintain monthly and year to date reports on individual results.

    + Negotiate settlements within approved authority limits prior to recommending action (attorney or collections) outside the company.

    + Evaluates guarantors’ financial condition prior to suit, thereby ensuring collectable lawsuits.

    + Evaluates each assigned contract, thoroughly and accurately, for maximum collection at minimum expense.

    + Possesses knowledge of account details regarding status, guarantor, equipment location and equipment values.

    + Maintains knowledge of the United States bankruptcy laws and debtor’s rights.

    + Maintains knowledge and adherence of UDAAP and FDCPA tenets.

    + Identifies fraudulent accounts by verifying file information (credit application, financial statements) to ensure accuracy of credit data. Research to determine if misleading or false information impacted the original lease request and recommend courses of action when uncovered.

    + Provides highest level of Customer Service to all lessees, vendors, brokers, and staff.

    + Maintains confidentiality of all company information.

    + Develops and maintains positive relationships with all Financial Pacific Company managers and staff.

    + Assists and supports other staff as needed.

    + Regular and predictable attendance and punctuality.

    + Performs all other duties as assigned by management.

    Requirements:

    + Must be a high school graduate or equivalent.

    + Previous collection experience required.

    + Detailed oriented.

    + Good communication skills.

    + Knowledge of pertinent legal, bankruptcy and FCRA laws.

    Financial Pacific offers a thriving company culture and a great benefits package that include:

    + Cost-effective healthcare plans for medical, dental and vision

    + 401k retirement savings plan with employer match for qualifying associate contributions

    + Employee Assistance Program (EAP)

    + Group life and AD&D insurance

    + Life and Disability Insurance, Mental Health Resources

    + Identity Theft and Legal Support

    + Auto, home and pet insurances

    + Paid time off for vacation, illness, volunteering, and holidays

    + Flexible Spending Account (FSA)

    + Recognition program

    + Monthly incentive perks

     

    Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

     

    **Compensation & Benefits:** We offer a competitive total rewards package including base salary and comprehensive benefits. The hourly pay rate for this role is $23.10 - $26.06 with eligibility to earn incentives. The pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

     

    We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.