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Union Square Events

Position Title: Service Ambassador

Reports To: Director of Operations

Salary: $90,000

Other Forms of Compensation:

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

The Service Ambassador holds duties related to successful execution and coordination for on and off premise Company events. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.

Key Responsibilities:

+ Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client’s budget

+ Plans menus in consultation with the clients and chefs

+ Negotiates individual vendor contracts

+ Delegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager

+ Recruits, interviews, selects, and trains permanent and casual staff

+ Organizes, leads and motivates the catering team

+ Plans staff and event schedules

+ Maintains and develops accurate financial and administrative records

+ Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events

+ Assesses contract requirements and ensure satisfaction with the services delivered

+ Performs final review and assessment of catering events to determine if they meet performance and quality standards

+ Resolves customer concerns and ensures timely customer payment

Preferred Qualifications:

+ Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience

+ Strong organization, time management and team motivation skills are essential for success in this role

+ Ability to work independently with little direct supervision

+ Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff

+ Ability to respond effectively to continuously changing demands

+ Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting

+ Effective use of discretion to problem solve in a fast-paced environment

+ Excellent negotiating skills

+ Ability to establish credibility with senior culinary professionals

+ Human Resource experience including hiring, training, mentoring and development

+ 3-5 years’ experience in a hospitality management environment (preferably in an off-premise catering environment)

+ The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business

Apply to Union Square Events today!

Union Square Events is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Union Square Events are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Paid Parental Leave

+ Holiday Time Off (varies by site/state)

+ Personal Leave

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_RA.pdf) for paid time off benefits information.

Applications are accepted on an ongoing basis.

Union Square Events maintains a drug-free workplace.

Req ID: 1423457

Union Square Events

Gina Barbish

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