"Alerted.org

Boston, MA, USA | Base + Commission | 74,000-75,000 per year | Full Time

Our mission statement begins with you:

Enthusiastic Employees...Flawless Performance...Delighted Customers!

About Us: At Craft-Bilt, we are committed to delivering top-tier products to our customers through innovation, dedication, and a people-first approach. We believe in building strong, lasting relationships-both with our customers and our team members. If you're a driven, customer-focused professional with a knack for problem-solving, we want you on our team.

Position Summary: We're looking for a highly motivated and personable Account Manager to serve as the main point of contact for our clients. In this role, you'll build and maintain long-term relationships, understand client needs, and ensure a seamless experience from onboarding through ongoing support. You'll collaborate with internal teams to deliver solutions that exceed expectations and drive growth. This is a role for someone who loves solving problems, working cross-functionally, and making an impact.

Important Requirement: This is a road warrior position. You must be comfortable traveling extensively and staying overnight Monday through Thursday each week to visit client sites and support customer needs in the field.

Salary: $75,000 annually plus commission. You will receive 2.5% commission on all sales growth above your annual baseline.

What You'll Do:

+ Serve as the lead point of contact for all customer account management matters

+ Build and maintain strong, long-lasting client relationships

+ Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors

+ Ensure the timely and successful delivery of our solutions according to customer needs and objectives

+ Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

+ Forecast and track key account metrics (e.g., sales results and client retention)

+ Identify opportunities to grow accounts through upselling and cross-selling

+ Resolve client issues and complaints quickly and effectively

What We're Looking For:

+ Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role

+ Demonstrated ability to communicate, present, and influence effectively at all levels of an organization

+ Confidence in juggling priorities and switching gears quickly

+ Excellent listening, negotiation, and presentation skills

+ Strong verbal and written communication skills

+ Comfortable taking initiative and wearing multiple hats

+ Willingness and ability to travel overnight Monday through Thursday every week

Perks & Benefits:

+ Fully Paid Medical & Dental Insurance - Coverage for you and your eligible dependents

+ Financial Security - Company-paid short- and long-term disability, life insurance, and a 401(k) retirement plan

+ Growth & Stability - A full-time, year-round position in a company that values its employees and their expertise

At Craft-Bilt, we believe our employees are our greatest asset. We provide a fantastic workplace, excellent benefits, and a role where you can truly make an impact.

Ready to join a team where your customer relationship skills and road warrior mindset shine? Apply today!