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**Job Title:** Billing Analyst

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Operations, Inc.-EOI

*This position will be filled as an Analyst III or Senior based on the experience and qualifications of the selected candidate.*

* The preferred office location is Little Rock, AR; Other locations within Entergy service areas may be considered. *

JOB SUMMARY/PURPOSE

This position is responsible for conducting complex data analysis, identifying/ implementing solutions, and providing recommendations to various cross-functional groups on technology projects, operational procedures/policies and customer related issues that impact the corporation. Participate in system and/or process improvement initiatives, as well as plan, conduct and provide oversight of analysis for the functional area. Individuals will touch a wide variety of data associated with the timeliness and accuracy of customer billing, billing delivery, payment processing and credit & collections functions. A person in this role may be required to stand in for their manager and/or supervisor.

JOB DUTIES/RESPONSIBILITIES

+ Conduct complex business and data analysis for potential business expansion that support variety of projects and develop policy and procedure recommendations to management based on findings.

+ Define protocols and requirements for data quality assurance and ensure that all analysis, trends and project work adheres to corporate requirements and SOX controls/compliancy.

+ Implement and identify business solutions/opportunities and influence stakeholders using industry and departmental expertise to support best practices. Report on common sources of technical issues or questions and make recommendations to improve the end-user experience

+ Interact with department management and leadership throughout the organization to identify issues that warrant future projects

+ Analyze complex operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups

+ Implement and identify areas of opportunity to improve reports, analytical tools, and self-service capabilities in collaboration with other departments to drive efficiency and support operational decision-making

+ Mentor junior analysts on various tasks, such as time and/or project management, data analyses, identifying process improvements and other related areas. Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted

+ Lead cross-functional teams (IT/Regulatory/Billing/Tax, etc) as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes

+ Stay abreast of regulatory or political changes that may impact Entergy policy decision making

MINIMUM REQUIREMENTS

Minimum education and experience required of the position

+ **Analyst III** : 4-6+ years of related business experience

+ **Analyst Sr** : 6-8+ years of related business experience

Minimum knowledge, skills, and abilities required of the position

+ High degree of proficiency of Microsoft Office: Word, Excel, and PowerPoint

+ Advanced analytical and critical thinking skills with experience in leading multiple levels of projects and/or assignments

+ Strong verbal and written communication skills (must be able to communicate with all levels)

+ Exceptional presentations and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company)

+ Must be adept to learning Entergy's customer service/accounting systems including, but not limited to CCS, AMI or other system applications

+ Strong adaptability and capacity to work in a fast-paced environment

+ In-depth understanding of organizational data flow and its use in management decision-making

Any certificates, licenses, etc., required for the position

+ None

\#LI-HYBRID

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**Primary Location:** Arkansas-Little Rock Arkansas : Little Rock || Louisiana : Baton Rouge || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands

**Job Function** : All Other Jobs

**FLSA Status** :Professional

**Relocation Option:** No Relocation Offered

**Union description/code** : NON BARGAINING UNIT

**Number of Openings** : 1

**Req ID:** 119154

**Travel Percentage** :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEO page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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