"Alerted.org

Job Descriptions:

The primary job duties of this role are to perform routine and complex administrative duties and data support to the Forensic Biology section. The Specialist reviews requests for Forensic Biology testing, corresponds with stakeholders regarding requests for Forensic Biology testing, and utilizes computer software to accept, reject, and initiate testing services. The Triage Specialist will also be responsible for staging forensic evidence received in the section to ensure accuracy and readiness prior to assignment.

Specific duties may include, but are not limited to:

+ Responds to callers in a courteous manner, providing a correct and timely response when possible, or routing to the appropriate source for a timely and accurate response; ensures more complex issues are resolved in a timely and appropriate manner.

+ Receives and logs requests for Forensic Biology testing

+ Reviews evidence received for forensic testing to ensure accuracy and readiness prior to case assignment

+ Utilize tools for the tracking of calls, emails and other client communication channels

+ Communications with prosecutors, defense attorneys, and investigators regarding services provided by the Forensic Biology unit via calls, e-mails, etc.

+ Compiles data for use in a variety of reports, surveys, inventories, studies, etc. • Assist with administrative tasks as needed in the Forensic Biology section.

Required Experience:

MINIMUM EDUCATIONAL REQUIREMENTS

Bachelor's degree in business administration, communications, or a related field is required. Relevant work experience performance administrative duties may be considered in lieu of the degree.

MINIMUM EXPERIENCE REQUIREMENT

A minimum of 1 year of experience in an administrative role is required. One year’s experience in a law enforcement agency working with case investigations and/or administrative duties is strongly preferred. Experience in a forensic lab environment is a plus.

KNOWLEDGE AND SKILLS REQUIREMENT

+ Excellent verbal and written communication skills

+ Demonstrated strong organizational skills

+ Ability to work well with all levels of employees and outside contacts

+ Demonstrated ability to think critically, troubleshoot effectively and make timely and sound decisions

+ Demonstrated ability to work well with details

+ Demonstrated skill in effectively utilizing technology and related software applications, with proven expertise in Microsoft Office applications

Keyword: (Administrative Support)

From: Houston Forensic Science Center