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Description

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Genesys Consulting Product AnalystParallon.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

We are seeking a Consulting Product Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The position will be for the Consulting Product Analyst role for CSO supporting our Genesys CX platform. The primary function of this role is to serve as a product subject matter expert, and liaison between CSO and business partners in support of revenue our Genesys CX platform. A background and operational experience in Contact Center and Healthcare Contact Center technologies is desirable, but not required.

In this role you will:

+ **Supports the efforts in all matters related to the Genesys CX Platform.**

+ **Elicits and documents business, user, functional and non-functional requirements**

+ **Analyzes current or potential business processes and reviews existing information systems to identify opportunities for improvement**

+ **Designs and implements reports, maps/flowcharts, and screen layouts to improve business processes and workflow**

+ **Supports operational applications within the business and other IT areas by providing status and recommending solutions**

+ **Assist management in prioritization of work efforts/tasks and ensuring risks/issues are communicated appropriately**

+ **Identifies impact to other solutions or projects, and works with other Business Analysts, Product Analysts and/or stakeholders to identify options and recommendations**

+ **Provides operational support (Tier 2) for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with CSS and development**

+ **Possess excellent communication and presentation skills**

+ **Drive business centric collaboration with stakeholders, business users, and technical solution providers to understand business needs**

+ **Evaluate business processes and lead solution definition (workflow, technology, data, etc.) to support business goals and initiatives**

+ **Facilitate the definition and analysis of business needs and requirements for new and/or enhanced products, services, or optimized business processes**

+ **Coordinates and assists in prioritizing new enhancement requests through user story reviews**

+ **Assist with QA and User Acceptance Testing, prioritizing gaps and negotiating between the business and technical solution providers to gain product acceptance**

Requirements:

+ **5+ years of related experience**

+ **Bachelor's Degree Preferred**

+ **Associate's Degree Required**

+ **Full understanding of the Software Development Lifecycle**

+ **Experience working in an agile environment**

+ **Facilitates communications between IT and the Business Stakeholders from ideation through Enterprise deployment**

+ **Work collaboratively with project stakeholders to identify/document project objectives, scope, dependencies and risks for projects**

+ **Work as liaisons among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, data, policies and information systems**

+ **Quickly understand business problems and opportunities in the context of the requirements, analyze and present solution options**

+ **Collaborate with peers to develop a customized business analysis approach, defining the business analysis tasks, resources, and estimated effort to complete a project**

+ **Works independently to document project requirements, design the functional solution, identify and escalate project issues, and ensure the IT solution meets the requirements**

+ **Works hand in hand with the development team to understand any new functionality being requested, how it can be automated and to execute on the automation at the time of development is coding said functionality**

+ **Assists in the development of metrics used to track value delivery, performance, etc.**

+ **Assists the QA team in creating Test Cases to ensure that all scenarios/requirements are covered**

+ **Manage changes to the solution requirements, assessing the impact of requirement changes, and ensuring appropriate approval of those changes**

+ **Manage solution requirement communication, ensuring that stakeholders have a shared understanding of the requirements**

+ **Ability to operate and communicate effectively within deadlines**

+ **Ability to work independently with little to no supervision**

Parallon** **provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Consulting Product Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.