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Description

IT Support Engineers (RED) work with Amazon Senior Leadership teams to support their IT needs. Our customers need timely, accurate, and professional support to minimize downtime and disruption. A successful IT Support Engineer II (RED) excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines, and know how to convey that knowledge to customers with all levels of technical knowledge.

As an IT Support Engineer II (RED), you will use your technical knowledge and specialized skills to drive solutions across multiple service owners, collaborate to build unique solutions quickly, and improve technology solutions that support all Amazonians. You are able to manage large projects with minimal guidance. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Key job responsibilities

Responsibilities include, but are not limited to

• Troubleshoot difficult IT problems without SOPs.

• Collaborate with internal teams or vendors to execute projects and resolve customer issues.

• Lead continuous improvement efforts.

• Audit the quality of work performed and provide constructive feedback when necessary.

• Automate manual tasks; create/improve small tools that help make team operations more efficient.

• Be the first point of escalation.

• Own customer issues and drive to completion.

• Participate in hiring, training and development of others.

• High attention to detail and capable of managing multiple priorities simultaneously.

• On-call for high-severity issues outside standard hours.

• Work with the team onsite in our corporate offices Monday-Friday.

• Ability to travel up to 30%.

Basic Qualifications

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

- 4+ years of technical support experience

- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience

- Bachelor's degree in IT, computer science or equivalent

- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience

- 3+ years of IT client, server, and network service delivery experience

Preferred Qualifications

- 3+ years of supporting a windows server environment experience

- Experience supporting video conference and teleconference equipment

- Experience driving IT projects to completion with little supervision

- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.