• Application Support Manager - Sap

    Robert Half Technology (Bridgewater, NJ)


    Description

    We are seeking a highly skilled and proactive Application Support Manager to lead the support and maintenance of enterprise applications, with a strong focus on SAP BusinessObjects (SAP BO) and other general business systems. The ideal candidate will have deep expertise in SQL and a proven ability to manage cross-functional support initiatives. Prior experience in the pharmaceutical or biotechnology industry is highly desirable.

    Key Responsibilities:

    + Lead the application support function across core business applications, including SAP BO and other enterprise tools.

    + Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.

    + Drive root cause analysis and implement preventative measures for recurring incidents.

    + Oversee and optimize SQL queries and database interactions to ensure application performance.

    + Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.

    + Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).

    + Manage a small team or collaborate with offshore/onshore resources, as applicable.

    + Participate in system upgrades, patching, and change management processes.

    + Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.

    Requirements

    Qualifications:

    + Bachelor’s degree in Computer Science, Information Systems, or related field.

    + 5+ years of experience in application support, including at least 2 years in a leadership or management role.

    + Expertise in SQL – ability to write, debug, and optimize complex queries.

    + Strong knowledge of SAP BusinessObjects – administration, report creation, and troubleshooting.

    + Experience supporting enterprise applications in a pharmaceutical or biotech environment is highly preferred.

    + Familiarity with validation and compliance processes (e.g., GxP, 21 CFR Part 11) is a plus.

    + Excellent problem-solving, communication, and interpersonal skills.

    Preferred Skills:

    + Experience with ITIL practices and ticketing systems such as ServiceNow or Jira.

    + Project management experience and the ability to lead initiatives across multiple departments.

    + Exposure to cloud-based application environments (e.g., AWS, Azure) is a plus.

     

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