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Description We are looking for a Help Desk Analyst I to join our team in Long Beach, California. In this role, you will provide technical support to end-users, troubleshoot hardware and software issues, and assist with system configurations and deployments. This is a long-term contract position, offering an excellent opportunity to contribute to the healthcare industry.

Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.

• Diagnose and resolve problems related to Android devices, Apple products, and Mac computers.

• Assist with configuration and deployment of new systems, ensuring proper setup and functionality.

• Support and maintain Cisco and Citrix technologies, addressing connectivity and performance concerns.

• Manage user accounts and permissions within Active Directory.

• Perform routine maintenance and updates on computer hardware and software.

• Collaborate with other IT teams to ensure seamless system operations and integrations.

• Document troubleshooting steps and solutions for future reference.

• Deliver excellent customer service by addressing user concerns promptly and professionally.

• Stay up-to-date with emerging technologies to enhance support capabilities. Requirements • Proven experience in technical support or help desk roles.

• Strong knowledge of Android development and Apple devices.

• Familiarity with Cisco and Citrix technologies.

• Proficiency in managing Mac computers and Microsoft systems.

• Hands-on experience with Active Directory and user account management.

• Ability to troubleshoot and repair computer hardware issues.

• Skilled in system configuration and deployment processes.

• Excellent communication and problem-solving abilities.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .