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Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

The Department of Surgery has an exciting opportunity for a full time Director, Clinical Operations (H) position. the incumbent directs overall strategy and clinical delivery of hospital-based outpatient clinic(s). The Director, Clinical Operations analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models. Serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy. Assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, staff, and physician satisfaction.

CORE JOB FUNCTIONS

+ Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in hospital-based outpatient clinics.

+ V aluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.

+ Creates and implements benchmark times for visits, wait times, answering phone calls, and describes delays.

+ Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.

+ Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.

+ Reviews clinic staffing models to ensure productivity and increase patient flow volume.

+ Collaborates with leaders to resolve patient and family issues, with faculty involvement.

+ Creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies.

+ Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.

+ Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

+ Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.

CORE QUALIFICATIONS

+ Bachelor’s degree in relevant field

+ Minimum 5 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

Supervises, orients, trains, evaluates and monitors on-the-job performance of surgical scheduling staff, using positive reinforcement and recognition; ensures staff members adhere to all established policies and procedures related to operations and continuously monitors compliance. Assist and directly support Division Leadership, Chief and Section Chief(s) with all administrative, clinical and educational tasks and requirements. Coordinate/facilitate faculty meetings and activities. Monitor and ensure faculty compliance with privilege appointments to our designated service sites/hospitals. Ensures there is adequate coverage. Communicates with clinical staff to ensure all patient surgeries are scheduled properly following all the guidelines, including clearances and pre-op testing. Acts as a resource for any departmental staff or managers when it comes to information about registration, insurance verifications, and documentation guidelines including advising or referring providers to appropriate sources accordingly. Ensures staff to faculty ratio is accurate, created a uniform structure for clinical operational support across all Divisions. Recruiting, interviewing, and filling positions. Responsible for completing and managing employee time records in Workday. Assumes accountability for completing yearly and special performance appraisals for the staff. Coordinate clinic templates to adhere to university guidelines and work with consulting firms to improve workflow for business continuity. Continue Implementation and support of our phone system, NICE in contact and assist in proper training of staff. Interprets NICE in Contact reporting data for purposes of optimization and makes adequate adjustments to ensure proper coverage. Analyze required departmental data (NICE in Contact, OR Utilization, Etc.) and present to upper management as required. Supervise reconciling physicians’ clinics to ensure notes are completed within the allotted time frame. Coordinating patient surgeries and appointments. Obtaining authorizations for scheduled procedures. Ensuring staff is performing to the standards held by the department of Surgery. Any other responsibilities as operationally required by the department.

#LI-GD1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H16