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NY HELP Yes

Agency State Comptroller, Office of the

Title Office Assistant 2 (Customer Service) SG-09 Item# 05990(Multiple)

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 09

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 7 AM

To 5:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 110 State Street

City Albany

State NY

Zip Code 12236

Duties Description Process claims• Review and process claims, perform database searches using information provided by claimants; identify and link additional claim properties; determine and request in writing (generate correspondence) required proof and documentation; and recommend payment according to agency rules, regulations, policies and/or procedures. Answer calls directed to the Office of Unclaimed Funds Communication Center• Answer calls from claimants, Reporting Organizations, and other interested parties such as finders, attorneys, etc.; answer questions related to claim status, expected processing timeframes, assist with claim form completion and required documentation; identify property for Process by Phone (PBP) eligibility. Assignment to this task will be on a fixed schedule (two days per week) and may require different work hours (ending as late as 5 PM) to fit with the needs of the Communication Center.Answer emails directed to the Office of Unclaimed Funds Communication Center• Read and interpret e-mails and attached correspondence; drafts responses, attach images to appropriate claims, request check status when necessary and complete change of address notifications.Assist in training and helping new OA1’s in performing their duties.• Assist in OUF’s training by reviewing work product (i.e.; letters) and their progress in processing claims; work with the UFE 1 on development and performance plans.

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:Non-Competitive Qualifications for appointment under the NYHELPS Program:For appointment to an Office Assistant 2 (Customer Service), you must have:• One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, dealing with the general public.Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.For 70.1 transfer to an Office Assistant 2 (Customer Service), salary grade (SG)-09, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to a SG-07 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.For appointment to this title, you may be required to pass a keyboarding test that demonstrates your ability to enter text using an alpha numeric computer keyboard, at a rate of at least 30 words per minute with at least 96% accuracy. Non-Competitive promotion (NCP) qualifications: You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as an office assistant, clerical, or keyboarding title allocated to Grade 6 or higherNCP notes:If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.

Additional Comments Knowledge, skills, and abilities: • Excellent communication skills • Good computer skills• Customer service experience• Comfortable working in a team environment• Familiarity with unclaimed fundsTelecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkersThe Office of the State Comptroller (OSC) does not participate in E-Verify and does not sponsor visa applications. OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:• A state pension with vesting after five years’ service• Comprehensive medical, dental and vision insurance available to all employees and their dependents• Flexible spending accounts for dependent and health care• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance• Public Service Loan Forgiveness (PSLF)• NYS Deferred Compensation plan• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds• Holiday and paid time off• Shift and geographic pay differentials• A committed continuous learning environment• Informational Brown Bag sessions • Wellness at Work Programs to promote employee health and wellness• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas• And much more

Some positions may require additional credentials or a background check to verify your identity.

Name Jaylin Frese

Telephone 5184741924

Fax (518)486-6723

Email Address [email protected]

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to https://www.osc.ny.gov/jobs/openings/office-assistant-2-customer-service/052537 Reference Item #05990(Multiple)-JCF on your cover letter for proper routing. Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. If you have questions about this vacancy, please contact this Division representative: Division Contact: Megan GardyEmail Address: [email protected]