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Summary This position is located at MWR Automotive Skills Center To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Performs a variety of administrative and clerical functions including, but not limited to typing and computer work. Incumbent schedules appointments and maintains automotive shop schedule. Screens phone calls for service requests and refers them to the appropriate person for action, personally handles routine calls including inquiries about availability Automotive Shop and Storage. Assist in storage functions to include signing customers up for new accounts, receive payments update customer’s information terminate storage accounts and send out monthly bill. Processes and verifies cash flow transactions and deposits and balances daily/weekly/monthly reports. Sets up and maintains various office files. Sign up customers for the POV automotive sales lot. Create automotive repair orders and complete billing using an automated program. Assign automotive repair bays and complete bay rental documents. May utilize a government vehicle. Performs other duties as assigned. Requirements Conditions of Employment Qualifications Progressively responsible clerical experience. Computer knowledge and experience in database, spreadsheets, word processing programs. Experience in handling monetary transactions. Must possess good communication and customer skills. Knowledge of automotive repair order and billing systems. Must possess a valid driver's license. This experience must be reflected on your resume to be considered eligible for this position AND proof of valid Driver's License will be required prior to appointment to position. HIGHLY PREFERRED are applicants who possess the minimum qualifications above AND all of the following: Experience creating invoices using AllDataPro Experience using RecTrac to take payments and set up accounts Experience working in an Army Auto Skills Center The experience must be reflected on your resume at the time of application to be considered a highly preferred candidate. Applicants meeting the Highly Preferred criteria will be referred first to the Selecting Official. All other applicants will be referred for consideration if the certificate (referral list) is returned with no selection. Education Additional Information Area of Consideration: Area of Consideration: The Area of Consideration for this vacancy announcement is within a 75-mile radius of West Point, NY. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If applying manually, all completed manual application forms (along with resume and other supporting documentation) must be delivered to the West Point NAF Civilian Personnel Advisory Center (CPAC) located at:681 Roger Road Room G-10 West Point, New York 10996Monday thru Friday (not open on Federal Holidays) between the hours of 8:30a.m. and 3:00p.m. and NO LATER THAN 3:00p.m. on the closing date of the announcement. **Please note, that West Point has a restricted access policy and any person who chooses to personally deliver an application to the CPAC should bring along at least one photo identification and report to the West Point Visitor Center at least 30 minutes prior to attempting to visit the CPAC** NOTE: Applications will not be reviewed for completeness and any incomplete applications will result in an ineligible rating. Neglecting to respond to the job related questions will result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.