• IT Support Analyst I

    Matanuska Telephone Association (Anchorage, AK)


    IT Support Analyst I

     

    Anchorage ,AK

     

    We are searching for an experienced IT Support Analyst I at our Anchorage AC 3403 Minnesota Dr facility.

    Primary Duties and Responsibilities:

    Humanizing Technology, Alasconnect provides full-scale technology sustainment, strategic planning, and professional services to our clients, allowing them to achieve their greatest ambitions. We seek diversity in our work and know we and our clients are enriched when multiple viewpoints and skillsets are employed. We are proud to be an EEO and AAP employer.

    Position Summary

    Under the general direction of the Client Services Manager, this position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.

    Essential Functions

    Assist clients, telephonically & electronically, with their cloud and on-premises technology systems

     

    Understand, identify, triage and troubleshoot client environments utilizing Remote Access/Remote Desktop programs

     

    Elevate client issues as appropriate to other departments within organization

     

    Participate in call center functions including client meetings, team meetings, and training exercises

     

    Understand information technology systems including physical hardware and software applications

     

    Remain current on relevant certifications

    Non-Essential Functions

    Continual learning and improvement

     

    Provide help-desk support for employees

     

    Practice time management

     

    Other duties as assigned

     

    Knowledge, Skill & Ability Requirements

     

    Basic knowledge of Microsoft Windows computing environments, Mobile Device Management, Azure AD, and Microsoft 365

     

    Basic knowledge of computer system and network functions

     

    Basic knowledge of computer security

     

    Exceptional follow-through and attention to detail

     

    Excellent oral and written communications skills

     

    Ability to work independently and with a group

     

    Ability to work with diverse groups of clients and stakeholders

     

    Ability to work in a fast-paced environment with changing deadlines and needs

    Required Qualifications:

    Qualifications

    Associate degree in computer science, information technology, or related field (a combination of education and experience may be substituted)

     

    One year experience in customer service or related field

     

    Completion of Service Desk/Call Center School Training (or within three months of hire)

    Relevant professional certifications preferred

    *full (PDF) job description available upon request*

     

    Employment Type: Full - Time

     

    Compensation Type: Hourly Wage

     

    Alasconnect is an Equal Opportunity Employer. Alasconnect offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here:

     

    https://mta.csod.com/ux/ats/careersite/10/home/requisition/768?c=mta&source=MilitaryJobs

     

    Job Ref: 141954