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You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!

Patient Care Navigator - Neurosciences (ALS & MDA)

Billings Clinic (BILLINGS CLINIC CLINIC)

req9650

Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE: $35.34 - 44.18

The incumbent in this position acts as an advocate for patients serving as the primary point of contact and is responsible for coordinating the care and services of the identified neurology patient populations for an extended period of time across the continuum of care for both inpatient and outpatient services; promoting effective resource utilization; assuming a leadership role with the multidisciplinary team to achieve an optimal clinical outcome.

This role requires the candidate to assist in a variety of clinical and operational aspects of workflow within the Neurology Department. These clinical duties include assisting provider in performing image guided (Stereotactic, Ultrasound, etc.). Knowledge and competency in sterile procedures necessary. Operational aspects include but are not limited to schedule coordination, follow-up communication with patients, outside care facilities, and referring providers, documentation and record maintenance for necessary records for accreditation and continued care needs.

Essential Job Functions

• Demonstrates behaviors that support and reflect the mission, vision, values, and service expectations of Billings Clinic.

• Exhibits strong verbal and written communication skills with patients, families, healthcare providers, peers, and leadership.

• Maintains timely and accurate documentation, ensuring seamless patient flow and care coordination.

• Fosters a caring, friendly, and professional environment for patients, families, and team members.

•Coordination of Care:

• Navigates the patient through the entire care continuum, identifying and eliminating barriers such as scheduling, testing delays, or result reporting.

• Collaborates closely with the interdisciplinary care team to ensure timely appointments, results, referrals, and follow-up care.

• Works to optimize patient flow and ensure all aspects of care are delivered in a timely, effective manner.

• Clinical and Care Coordination:

• Evidence-Based Care: Assists in the development and adherence to clinical guidelines and best practices, aiming for optimal clinical outcomes.

• Ensures adherence to care plans and promotes patient compliance through regular follow-up.

• Collaborates with medical teams to create and evaluate clinical pathways, auditing clinical practice as needed.

• Patient Follow-Up: Facilitates ongoing follow-up for both clinical and non-clinical aspects of patient care (e.g., medication reconciliation, critical values, core measures).

• Clinical Decision Support: Ensures all patient needs are addressed in both inpatient and outpatient settings, coordinating care between all involved teams.

• Educational and Resource Support:

• Patient and Family Education: Provides and coordinates educational resources for patients and their families related to their condition, treatment options, and available support systems.

• Collaborative Care Resources: Works with other healthcare professionals to ensure access to necessary services, including financial, social services, and complementary care.

• Community Engagement: Engages with community and healthcare providers to support patient care needs, ensuring access to community resources and services.

• Caregiver Support: Identifies patient and family needs and assists with appropriate referrals to ensure comprehensive care, i ncluding support for caregivers.

• Quality Improvement & Compliance:

• Data Management and Reporting: Collects and maintains accurate data as required by department guidelines to monitor quality metrics and patient outcomes.

• Quality Assurance: Participates in quality improvement initiatives to monitor and enhance the quality of patient services through audits, reviews, and feedback.

•Regulatory Adherence: Ensures compliance with all applicable laws, regulations, and standards, maintaining a focus on patient safety and quality of care.

• Continuous Learning: Complies with all mandatory education, including the annual Comprehensive Stroke Program education requirements.

• Leadership and Teamwork:

• Collaboration with Leadership: Works closely with department leadership to support organizational goals and objectives, contributing to the success of the team.

• Interdisciplinary Collaboration: Actively engages with interdisciplinary teams, promoting effective communication and teamwork to deliver high-quality patient care.

• Team Development: Fosters a supportive, collaborative environment, encouraging shared decision-making and professional growth within the team.

• Community Outreach: Participates in departmental and community activities to build relationships and improve patient referral networks.

• Professional Development:

• Self-Assessment: Identifies opportunities for personal and professional growth and development, participating in ongoing education and training.

• Competency Maintenance: Ensures that required competencies for patient safety, clinical excellence, and regulatory compliance are met and maintained.

•Role Modeling: Demonstrates leadership, clinical expertise, and professionalism, serving as a role model within the healthcare team.

Minimum Qualifications

Education

•Bachelor's of Science in Nursing, required

Experience

• 2 years of clinical practice experience, required

• 5 years of experience in Neurosciences, preferred

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.