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Permit & Licensing Technician I

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Permit & Licensing Technician I

Salary

$24.32 - $30.00 Hourly

Location

200 North Building, FL

Job Type

Full-Time

Job Number

04259

Department

Development Services

Division

Code Compliance 15/06101

Opening Date

05/02/2025

Closing Date

5/12/2025 11:59 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

+ Description

+ Benefits

+ Questions

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Job Description

Performs a wide variety of technical duties involved in accepting, processing, and reviewing building permits; Provides information and direction to the public on building issues relating to processes and requirements. Provides excellent customer service and does related work as required. Work is performed under regular supervision.

When assigned to the Business Tax Authority, this position functions as a Licensing Technician and is primarily focused on the technical and clerical work in the issuance of business tax receipts and contractor registration.

Essential Functions

+ Receives and processes permit applications; assures completeness of applications; educates customers regarding necessary permits and general code compliance of proposed projects. Verifies professional and contractor licensing with appropriate State Agency; processes contractor registrations.

+ Calculates and verifies valuation and fees; issues permits as authorized.

+ Prepares and maintains records and files on plans and permits; assists the general public with locating, retrieving and copying of microfilm records; purge final permit files.

+ Assists and advises the general public in matters relating to building requirements, procedures, policies, regulations, and status of submitted projects.

+ Tracks permit application from submission until approval; routes, plan checks to appropriate personnel. Computes and collects appropriate fees; checks applications for all necessary approvals and other appropriate agency notifications.

+ Maintains and files control records relating to issuance of permits.

+ Operates personal computer, including job related software applications that apply to the work performed.

+ Checks for well field protection zone and septic tank uses.

+ Checks progress of approvals and inspections for other sections and departments within the City.

+ Composes routine correspondence independently or from supervisor's notes; Respond to complaints, provides information to the general public and contractors.

+ Answers a high volume of inbound calls and responds to e-mails;

+ Provides outstanding customer service

+ Logs in applications for future reference and status check;

Depending on area of assignment to Business Tax Authority essential functions may include:

+ Issues and renews occupational and contractors’ licenses; Receives and reviews applications; Questions applicants to secure additional data or to verify information on application;

+ Communicates with applicants and sets up appointments to review application denials or other concerns

+ Processes contractor registrations;

+ Receives and processes business tax receipt applications; ensures completeness of applications;

+ Computes and collects appropriate fees; checks applications for all necessary approvals and other appropriate agency notifications; advises applicant of required approvals from third party agencies;

+ Assists in the preparation of periodic, special, and other reports relating to building permits;

+ Checks to ensure contractors are properly licensed; verifies data with appropriate State agency; helps contractors fill out license applications;

+ Assists with the completion of standardized records, documents, and permit applications;

+ Provides information to contractors, builders and the public on building permit procedures, policies, and regulations;

+ Issues solicitor’s license, seasonal licenses, license for public conveyance and other licenses; applies pertinent rules and regulations depending upon license to be issued.

+ Maintains detailed logs of applications for future reference and status check purposes;

+ If/when license is approved, verifies data on applications, collects fee and posts to account; updates file and mails license; Advise applicants of required certifications.

Knowledge, Skills and Abilities

Knowledge of:

+ Permit processing; general knowledge of applicable Federal, State and County law and City ordinances.

+ Standard office methods and procedures, business English and spelling, commercial arithmetic and office management.

+ Department programs, policies, and procedures.

Skilled in:

+ The operation of standard office equipment and computer equipment.

+ Research techniques and methods to find information, maintain records, and prepare documentation

+ Professional and courteous interpersonal communication skills

Ability to:

+ Perform a considerable volume of detailed record work

+ Establish and maintain effective working relationships with associates and the general public;

+ Understand and comply with Department and City policies, procedures, and practices

+ Type accurately at a rate of 30 wpm;

+ Communicate both orally and in writing.

+ Organize, file, and retrieve written and digital materials.

Minimum and Preferred Qualifications

+ High School Diploma, GED Equivalent, or any combination of education and experience to graduation from high school

+ Three (3) years of customer service experience

PREFFERRED QUALIFICATIONS:

+ Prior experience with municipal business licensing services is preferred for placement within the Business Tax Authority area of assignment

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

+ Criminal Background Check

+ Employment Verification

The City of Boca Raton is an Equal Opportunity (https://www.myboca.us/1226/Equal-Employment-Opportunity) , Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

BENEFITS SUMMARY

Full-Time Non-Bargaining Employees

ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.

Year of ServiceAccrual

0 to 5 full years8 hours per month

5 to 10 full years10 hours per month

10 to 15 full years12 hours per month

15 full years and over14 hours per month

CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.

SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:

Years of servicePercentage

Less than 2 full years0%

2 to 5 full years10%

5 to 10 full years20%

10 full years or more30%

Retirement (normal, early or disability)50%

HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.

CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.

Year of ServiceBenefit

5 to 10 full years$600 annually

10 to 15 full years$800 annually

15 full years and over$1,100 annually

RETIREMENT PLANS: The two pension/retirement options are listed below:

+ An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.

+ An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.

+ The two (2) options will be fully explained prior to an irrevocable selection.

Optional: 457 Deferred Compensation Savings Plan is available.

HOLIDAYS: 15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.

FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State

TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.

MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.

EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.