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BUSINESS SYSTEMS SPECIALIST I-VII (Human Resources/Payroll Technology Supervisor and CIS Analyst)

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BUSINESS SYSTEMS SPECIALIST I-VII (Human Resources/Payroll Technology Supervisor and CIS Analyst)

Salary

$30.99 - $79.38 Hourly

Location

City of Long Beach, CA

Job Type

Classified - Full-Time, Permanent

Job Number

H67AN-25B

Department

Multiple Departments - (CL)

Opening Date

05/09/2025

Closing Date

6/6/2025 4:30 PM Pacific

+ Description

+ Benefits

+ Questions

DESCRIPTION

Applications are available online beginning Friday, May 9, 2025, through Friday, June 6, 2025, 4:30 pm.

VACANCY INFORMATION:

Human Resources/Payroll Technology Supervisor – Currently, there is one Grade VI position in the Technology Innovation Department. This position works under general direction and requires a specialized understanding of Human Resources Management/Payroll Systems (HRMS). It will lead a team of technologists and necessitates experience in payroll systems, including job/pay classification, position control, leave management, payroll processing, and time entry.

Please refer to the Desirable Qualifications listed below for more information.

Customer Information Systems (CIS) Analyst – Currently, there is one Grade V position in the Utilities Division. This position works under limited supervision and requires a specialized working understanding of utility information systems, such as customer information systems (CIS), meter data management systems (MDM), and advance metering infrastructure systems (AMI), including notifications and collection processes, electronic payment processing, cashiering, general ledger, reconciliations, and month end processes.

Please refer to the Desirable Qualifications listed below for more information.

The classification is used in the following departments: Police Department, Technology Innovation and Long Beach Utilities Department.

Current vacancies are Grades I-VII ($30.991 - $79.375 Hourly).

SALARY INFORMATION:

Grade I - $30.991 – $42.086 Hourly

Grade II - $ 34.259 – $ 46.567 Hourly

Grade III - $37.880 – $51.541 Hourly

Grade IV - $ 41.907 – $ 57.075 Hourly

Grade V - $ 46.343 – $ 63.131 Hourly

Grade VI - $ 51.325 – $ 69.901 Hourly

Grade VII - $ 58.977 – $ 79.375 Hourly

EXAMPLES OF DUTIES

Under supervision, performs specialized technical work pertaining to applications programming and analysis, system software/hardware analysis and design, and system administration and support activities; prepares or codes programs from specifications; tests and debugs programs; updates and modifies existing programs from detailed specifications; develops, maintain and/or updates system procedures and documentation; performs hardware and software maintenance on complex installations and data communications equipment; interfaces with end users to plan, define and implement systems modifications; accurately interprets end user needs and requirements and modifies or designs programs or systems to meet those needs; prepares detailed technical specifications for programmers to follow in program development and modification; provides timely, accurate and effective customer service; recommends options to end users by considering various solutions to business needs; may act in a lead or supervisory capacity; may prepare or evaluate training materials and manuals; and performs other related duties as required.

REQUIREMENTS TO FILE

Applicants must meet one of the following options:

Option A. Bachelor's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field(proof required) * AND one year of paid, full-time experience equivalent to a Systems Technician (https://longbeach.gov/globalassets/hr/media-library/documents/jobs/job-descriptions-and-compensation/s/systems-technician-i-iv) (or higher) with the City of Long Beach or a related field such as, Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.

OR

Option B . Associate's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems, or related field with major coursework in computer science or closely related field(proof required) * AND three years of paid, full-time experience equivalent to a Systems Technician (https://longbeach.gov/globalassets/hr/media-library/documents/jobs/job-descriptions-and-compensation/s/systems-technician-i-iv) (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.

OR

Option C . Completion of a certificate program or technical school in Computer Science or related field (proof required) *ANDfour years of paid, full-time experience equivalent to a Systems Technician (https://longbeach.gov/globalassets/hr/media-library/documents/jobs/job-descriptions-and-compensation/s/systems-technician-i-iv) (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.

Opportunities for Substitution of Education or Experience

Additional experience may be substituted for the required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification.

*Proof of required documents, such as degree or transcripts, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form. Degrees must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalence at the time of filing.

Knowledge, Skills, and Abilities:

+ Knowledge of the principles, techniques, and methods used in acquiring, developing, implementing, and/or enhancing computer hardware and software.

+ Ability to work with co-workers and members of the public through effective interpersonal, written, and oral communication skills.

Willingness to work occasional nights, weekends, holidays, and/or overtime as required.

A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.

DESIRABLE QUALIFICATIONS:

Human Resources/Payroll Technology Supervisor

+ Experience in Information Systems, with a focus on supporting Human Resources Management Systems (HRMS).

+ Experience in technology modernization initiatives, including developing migration plans, testing code, and supporting cloud-based applications.

+ Experience supporting mainframe-hosted systems, such as Tesseract, COBOL, DB2, JCL, IMS, and zOS,

+ Proficiency in software development languages, data integration, and reporting/business intelligence tools.

+ Experience in developing and running/ SQL queries.

+ Knowledge of software reporting tools such as Snowflake, Tableau, and PowerBI.

+ Ability to collaborate, provide technical support, and mentor team members.

+ Ability to stay current with innovation and trends in HRMS technology.

+ Skilled in governmental HR/Payroll processes, including employee job/pay, position control, benefits administration, leave management, payroll, time and attendance, and self-service functionalities.

Customer Information Systems (CIS) Analyst

+ Experience with utility information systems, such as customer information systems (CIS), meter data management (MDM) systems, and advanced metering infrastructure (AMI) systems.

+ Experience with utility information system functions, including billing, notifications, collection, electronic payment, cashiering, general ledger, reconciliations, reporting, and month-end processes.

+ Experience with system modification procedures, including specifications development.

+ Knowledge of application software deployment and administration, including mobile application integrations, deployments, and quality assurance (QA) testing procedures, such as script development.

+ Knowledge of software tools, including SQL programming, for querying and generating reports from CIS systems.

SELECTION PROCEDURE

EXAMINATION WEIGHTS:

Application and Supplemental Application......................................................Qualifying

Screening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a continuous non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed.

This is a continuous eligible list, which means eligible lists may be established periodically and may expire six months from their effective date. Applicants may apply only once during a four-month period. Applications received by Friday, June 6, 2025, will be included in the exam process for Test # 01.

If you have not received notification within two weeks after close of filing, please contact the Civil Service Department at (562) 570-6202.

EQUITY AND INCLUSION

The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visitinghttps://calcivilrights.ca.gov/fair-chance-act

In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Civil Service Department two (2) business days prior to the test at (562) 570-6202. For the hearing impaired, call (562)570-6638.

An Equal Opportunity Employer.

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally. As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking

• Paid Parental Leave*

*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

01

INSTRUCTIONS:The purpose of these supplemental questions is to derive more specific information about your qualifications for the Business Systems Specialist I-VII positions. Applicants must clearly demonstrate their qualifying experience. These questions will serve as the basis for qualifying candidates for advancement into the selection process. Be specific and detailed in your responses. Resumes should be attached, but may not be substituted in lieu of the required application forms (i.e., responses should NOT state "see resume"). Please be advised that failure to answer the required questions will result in an incomplete application and will jeopardize your opportunity to be placed on the eligible list. The application, supplemental questionnaire, and attachments must be completed and received by the filing deadline. Proof of any required documents must be uploaded to the online application. Please be advised that failure to provide the required documents will result in an incomplete application and will jeopardize your opportunity to be placed on the eligible list. If you require assistance, please call our customer service line at (562) 570-6202 during the filing period between the hours of 7:30 AM through 4:00 PM, Monday through Friday, or email [email protected] and include BUSINESS SYSTEMS SPECIALIST I-VII in the subject line.Do you understand the instructions for completing and submitting the application and supplemental questionnaire for this job?

+ Yes

02

REQUIREMENTS TO FILE:Applicants must meet ONE (1) of the following options: (OPTION A) Bachelor's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems or related field with major coursework in computer science or closely related field(proof required) * ANDone (1) year of paid, full-time experience equivalent to a Systems Technician I-IV (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.OR(OPTION B) Associate's degree from an accredited college or university in science, technology, engineering, math, business systems, accounting systems or related field with major coursework in computer science or closely related field(proof required) * ANDthree (3) years of paid, full-time experience equivalent to a Systems Technician I-IV (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.OR(OPTION C) Completion of a certificate program or technical school in Computer Science or related field(proof required) * ANDfour (4) years of paid, full-time experience equivalent to a Systems Technician I-IV(or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, or Database Systems Management.ORAdditional experience may be substituted for the required education on a year-for-year basis to the extent that the experience has prepared the individual to perform the duties of the classification (five [5] years of full-time equivalent work experience). Please see theSystems Technician Classification Specification (https://www.governmentjobs.com/careers/longbeach/classspecs/8795) for more on equivalent experience with the City of Long Beach.Please indicate which of the following options qualifies you for the Business Systems Specialist I-VII classification.

+ Option A: I have attached my bachelor's degree from an accredited college or university AND have one (1) year of paid, full-time experience equivalency.

+ Option B: I have attached my associate's degree from an accredited college or university AND have three (3) years of paid, full-time experience equivalency.

+ Option C: I have attached my certification of completion for a Certified Program/Technical School AND I have four (4) years of paid, full-time experience equivalency.

+ I have additional experience that may be substituted on a year-for-year basis for education requirement that has prepared me to perform the duties of the classification (5 years or more of full-time experience equivalency).

+ I do not meet any of the above requirements and understand that selecting this option disqualifies my application from further consideration.

03

Applicantsmust have one year or more of paid, full-time experienceequivalent to a Systems Technician (or higher) with the City of Long Beach or a related field such as Information Systems Management, Information Systems Support, IT Security Manager, Cybersecurity Analyst, or Database Systems Management. How many years of paid, full-time equivalency experience do you have that is equivalent to a Systems Technician classification (or higher)?

+ 0 to 11 months

+ 12 to 23 months

+ 24 to 35 months

+ 36 to 47 months

+ 48 to 59 months

+ 60 to 71 months

+ 6 years or more

04

Pleasedescribe your work experiencefor the months/years selected on Question 3 of paid, full-time experience equivalent to theSystems Technician Classification Specification (https://www.governmentjobs.com/careers/longbeach/classspecs/8795) (or higher) with the City of Long Beach or a related field. Your response must include the following per qualifying work experience: 1) Employer Name 2) Dates of Employment (Mo/Yr to Mo/Yr) 3) Hours Worked Per Week 4) Job Title 5 ) Duties PerformedYour response must be complete to receive credit for this experience.Incomplete responsesWILL NOTreceive credit. If you do not have any related experience, indicateNONE

05

DESIRABLE QUALIFICATIONS- Optional: There are desirable qualifications for theBUSINESS SYSTEMS SPECIALIST I-VII (Human Resources/Payroll Technology Supervisor)vacancy. If you want your application to be considered for theHUMAN RESOURCES/PAYROLL TECHNOLOGY SUPERVISORposition, you must complete the next set of questions pertaining to this vacancy. Please select the area, if any, that you have certifications, knowledge, abilities, and/or experience in:

+ Information Systems, focusing on supporting Human Resources Management Systems (HRMS).

+ Technology modernization initiatives, including developing migration plans, and testing code.

+ Supporting cloud-based applications.

+ Supporting mainframe-hosted systems, such as Tesseract, COBOL, DB2, JCL, IMS, and zOS,

+ Proficiency in software development languages, data integration, and reporting/business intelligence tools.

+ Developing and running /SQL queries.

+ Knowledge of software reporting tools such as Snowflake, Tableau, and PowerBI.

+ Other: (describe on next question).

+ None of the above

06

Please describe in detail your experience in each of theBusiness Systems Specialist V (Human Resources/payroll technology supervisor)area(s) selected on Question 5. If applicable, specify the certification(s) obtained and/or the name of the organization where you gained2 yearsor more of professional experience performing Human Resources functions such as payroll, benefits administration, or other employee transactions.Your response must be complete to receive credit for this experience.Incomplete responsesWILL NOTreceive credit. If you do not have any related experience, indicateNONE

07

DESIRABLE QUALIFICATIONS- Optional: There are desirable qualifications for theBusiness Systems Specialist V (Customer Information Systems (CIS) Analyst)vacancy. If you want your application to be considered for theCustomer Information Systems (CIS) Analystposition, you must complete the next set of questions pertaining to this vacancy. Which of the following systems and services do you have full-time equivalent experience with? Please check all that apply:

+ Customer Information Systems (CIS)

+ Meter Data Management (MDM)

+ Advance Metering Infrastructure (AMI)

+ Utility information system functions.

+ System modification procedures.

+ SQL programing.

+ Quality assurance (QA) testing procedures.

+ Traditional ETL solutions (Pentaho, SSIS, Talend, etc.)

+ Cloud-based data warehousing solutions (RedShift, Snowflake, Azure Data Warehouse, Databricks, etc.)

+ None of the above.

08

Please describe in detail your experience in each of theBusiness Systems Specialist V (Customer Information Systems (CIS) Analyst)area(s) selected on Question 7. If applicable, specify any certification(s) you have obtained and/or the name of the organization where you gained2 yearsor more of professional experience related to CIS Analyst-related work.Your response must be complete to receive credit for this experience.Incomplete responsesWILL NOTreceive credit. If you do not have any related experience, indicateNONE

09

ACKNOWLEDGEMENTSBy answering Yes, I understand that proof of required documents must be submitted as attachments at the time of filing. I also understand that failure to submit all required documents at the time of filing will result in my application being considered incomplete. Proofs for this position may include: college transcripts/degrees and/or DD-214 Member 4 Form, if claiming veteran's preference. Please note that candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing.

For information on evaluation services:Education Evaluation Services (http://www.longbeach.gov/CivilService/Media-Library/Documents/Job-Opportunities/Education-Evaluation-Services/ )

+ Yes

10

By answering Yes, I understand that the City of Long Beach utilizes electronic mail (email) to notify applicants of important information related to job applications submitted online through Governmentjobs.com. As an applicant, if I do not wish to receive emails from the City of Long Beach and decide to unsubscribe from email notifications and/or text messages, I may miss important information (i.e. employment opportunities) regarding the status of any job applications that I submit online. If you have questions or need clarification, please contact the Civil Service Department at (562) 570-6202.

+ Yes

11

By answering Yes and submitting this application, I certify the following:1) I have personally completed the information provided and it is accurate and complete to the best of my knowledge; and 2) I understand that any falsification may cancel any terms, conditions, or privileges of employment. I understand and acknowledge the statements above.

+ Yes

Required Question

Employer

City of Long Beach

Department

Multiple Departments - (CL)

Address

Civil Service Department

411 W. Ocean Blvd., 4th Fl

Long Beach, California, 90802

Phone

(562) 570-6202

Website

https://www.governmentjobs.com/careers/longbeach

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