• IT Helpdesk - Full Time - Swansea MA ( Entry Level…

    Cardis Furniture & Mattresses (Swansea, MA)


    Job Description

    We are currently seeking a candidate for an entry level position in our IT/Systems department. This is a position for the candidate who wishes to expand their abilities, with a stable company in the Rhode Island / South Eastern Massachusetts area. We are looking for a detailed oriented individual with strong organizational skills who may or may not have an area of specialization to help and grow in a wide range of IT/ Help Desk functions.

    Pay range: $19-24 hourly

    + Roles and Responsibilities

    + Supporting end user helpdesk for basic hardware and software issues.

    + Analyze and troubleshoot a wide variety of technical and non-technical issues.

    + Provide in person, telephone and remote support for end users.

    + Work closely with peers and other departments while providing excellent customer service.

    + Occasional local travel (MA,RI, NH) to remote showrooms.

    + Speak effectively; listen to, and understand, information and ideas as presented.

    + Assist in the creation, updating and reviewing of department documentation

    + Assist with auditing numerous reports and data, provided on paper and computer screen.

    + Aid in maintaining our internal intranet and website.

    + Ability to work on-site during regularly scheduled shifts and as needed after hours to support emergency and off time projects.

    + Ability to effectively research a wide range of IT related topics.

    + Other duties as assigned

    Required Skills

    Required Skills

    + Entry level, helpdesk experience preferred but not required

    + Knowledge of HTML required.

    + Working knowledge of Microsoft Office Applications (Word, Excel, PowerPoint)

    + Good understanding of basic technology concepts.

    + Maintain strong attention to detail and follow through in high-pressure situations

    + Strong analytical troubleshooting and problem-solving skills.

    + Excellent customer service skills and comfortable with remote/telephone support functions

    + Strong communications skills (verbal and written).

    + Ability to work in both team environments and as an individual contributor.

    + Ability to sit for extended periods at a keyboard to enter information and read displays.

    Required Experience