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This position requires that you must be a US Citizen for consideration and meet all Federal Contractor employee requirements. Nomad GCS does not support the H1B Visa for this position.

Position: IT Support Technician l

Division: Technology

Department: Systems Administration

Schedule: Full-Time

Overview: Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We are seeking a skilled IT Support Technician to join our dynamic IT team!

This role is crucial in maintaining Nomad GCS’ IT infrastructure and ensuring smooth operations across all departments. This position must utilize a blend of technical expertise and customer service skills to provide timely assistance to all staff.

Essential Functions / Responsibility:

Help Desk:

• Respond to help desk requests and provide timely technical assistance to staff.

• Troubleshoot hardware, software, and network issues and determine appropriate solutions.

• Assist staff with IT-related issues in person, over the phone, or via email.

• Educate users on basic software and hardware functionality.

• Set up new employee workstations and ensure proper equipment functionality.

• Troubleshoot and resolve hardware and software problems.

System Management:

• Install, configure, and maintain operating systems (Windows, Linux, macOS, etc.).

• Manage user accounts and permissions.

• Troubleshoot and resolve hardware and software problems.

Network Management:

• Install / terminate network cabling.

• Troubleshoot network connectivity issues.

Other Responsibilities:

• Maintain accurate records of IT-related activities, inventory, and documentation.

• Stay up-to-date on the latest technologies and security threats.

• May be involved in planning and implementing new IT projects.

• Perform other duties as assigned.

Basic Knowledge / Skills Desired:

• Be proficient in troubleshooting hardware, software, and network issues.

• Be proficient with operating systems and platforms (Windows, macOS, Linux).

• Have basic understanding of networking.

• Have excellent problem solving and communication skills.

• Have a customer-oriented attitude with the ability to provide exceptional customer service.

• Be able to work independently or as part of a team in a fast-paced environment.

• Have good verbal and written communication skills, as well as time management and multi-tasking skills.

• Must be able to work in a schedule-driven environment, as timing is a critical function to each project.

Physical Demands:

• While performing the duties of this job, the employee will be required to use hands and arms to handle, feel, reach, or operate objects, tools, or controls.

• The employee is frequently required to stand, walk, climb, balance, stoop, kneel, crouch, crawl, talk, hear, and is occasionally required to sit.

• The employee must frequently lift and/or carry up to 25 pounds and occasionally lift and/or move up to 50 pounds. Anything heavier than 50 pounds will require two people to lift / carry.

• The employee must have the ability to work from heights at the ground floor up to 20 feet from the ground on ladders or platforms of varying sizes.

• Specific vision abilities required by this job including close vision, distance vision, peripheral vision, depth perception, and the ability to distinguish individual colors.

Working Environment:

• The work environment is a partially environmentally controlled indoor environment. Depending upon the time of year, temperatures can fluctuate between 60F and 100F but is typically around 70F. There are times when working outside will be required.

• The employee may be subjected to noise levels, ranging from low volume to loud and will be required to wear provided safety hearing devices from time to time, which will be provided.

• There is some exposure to strong odors and fumes.

• All Team Members must wear provided OSHA approved eye protection at all times in manufacturing areas. The employee will be required to wear provided safety eyewear throughout the performance of their duties.

Qualifications & Experience:

• High school graduate. Further education preferred.

• Minimum of one (1) year+ of experience in Helpdesk/IT Support is desired.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

• Must be able to obtain Secret Clearance, if needed.

Nomad GCS is an equal opportunity employer, (EOE,) and voluntarily follows affirmative action guidelines. As an equal opportunity employer, Nomad GCS does not discriminate in its employment decisions on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable state and local laws.

Department

61-Systems Administration

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

$22 - $25 hr DOE w/ benefits