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It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

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The **Director, Key Account Manager Consumer Global Account Program** role is responsible for driving growth and profitability of the Consumer Global Account Program. Your role ensures exceptional customer service, operational efficiency, and financial performance by collaborating with sales, branch management, and operational teams. With a strategic focus on market expansion and seamless execution, you play a vital role in strengthening the company's competitive position in the industry.

How you create impact

+ Lead the commercial customer journey, including relationship management and business development for your dedicated portfolio of accounts.

+ Qualify account intelligence and translate it into actionable business targets, captured in an evolving account plan/customer strategy.

+ Maintain and develop direct and personal relations with key customer stakeholders, conducting key account management activities in line with company guidelines.

+ Translate customer requirements into achievable plans and align with business units and supportive functional units to action business opportunities.

+ Directly manage key accounts, negotiate rates and service contracts, and ensure all commercial requirements are documented and maintained.

+ Monitor monthly performance against set targets and take immediate actions in case of deviations.

+ Ensure account plans are in place and signed off by the respective sales manager.

+ Effectively hand over and transition new business into operations to meet customer requirements and company commitments.

+ Conduct regular and structured review sessions with assigned customers to drive continuous improvement and innovation.

What we would like you to bring

+ Bachelor's or Master's degree in International Studies, Business, Engineering, or related fields.

+ 5+ years in freight forwarding sales, with a proven business development track record in consultative selling and solutions.

+ Broad knowledge of supply chain freight forwarding logistics (Air, Sea, Road, CL, IL) and experience within a range of vertical topics.

+ Expertise in vertical service offerings and sales management processes.

+ Competitive nature, strong leadership, project management experience, and ability to drive opportunities to a win.

+ Ability to travel and international experience.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-TW

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.