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Business Analyst 2

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Business Analyst 2

Salary

$58,035.00 - $88,235.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-25098-01052

Department

Department of Human Services

Division

HS Div Op

Opening Date

05/09/2025

Closing Date

5/23/2025 11:59 PM Eastern

Job Code

01052

Position Number

50596331

Union

Non Union

Bargaining Unit

A3

Pay Group

ST07

Bureau / Division Code

00211622

Bureau / Division

Division of Operations

Worksite Address

2525 N 7th Street

City

Harrisburg, Pennsylvania

Zip Code

17110

Contact Name

Robert Lacy

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Looking for a rewarding job making a difference in the lives of children? Join the Office of Children, Youth and Families (OCYF) team! As a member of our team, you will be part of a diverse network that supports and strengthens families in Pennsylvania to provide safe, nurturing, and healthy environments for children. The work is challenging, but extremely rewarding! There are opportunities for professional development and growth. If you believe you have what it takes to succeed in this position, we encourage you to apply today!

Watch this video (https://pacast.com/players/cmsplayerHD.asp?video\_filename=app\_SWOCYFInterviewThirdCut.m4v) to see how you can make a difference working for the Office of Children, Youth and Families!

DESCRIPTION OF WORK

As a Business Analyst 2, you will represent program office interests and act as a content expert in the development and maintenance of information systems. This includes interpreting and conveying state and federal child welfare mandates, policies and objectives to other state staff and contracted vendors involved in the planning and implementation of child welfare information systems. Work involves participating in the review of business processes and gathering documentation related to child welfare and program office operations. In this vital role, communication with OCYF business partners, county children and youth agencies, and other collaborative information system users is key in order to identify and resolve information system issues. You will have the opportunity to assist in the overall evaluation, planning, development, and implementation of office information systems, confer with other agencies to keep abreast of new developments, and review IT systems documentation to ensure the system requirements are met.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50596331) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to four days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

+ The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ Free parking!

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Five years of business process analysis experience;or

+ One year of business process analysis experience and a bachelor’s degree;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Business Analyst 1 for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Have you been employed by the Commonwealth of Pennsylvania as an Information Technology Trainee for one or more years full-time?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much full-time business process analysis experience do you possess?

+ 1 or more years

+ 6 months but less than 1 year

+ Less than 6 months

+ None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How much graduate coursework have you completed in business or information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 or more credits

+ 15 but less than 30 credits

+ Less than 15 credits

+ None

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

09

WORK BEHAVIOR 1 – ANALYZING BUSINESS PROCESSES

Analyze existing child welfare business rules, processes, and legislation to gain an understanding of business needs and workflow, review system requirements based on business users' input, and ensure system enhancements and bug fixes adequately support business needs.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience analyzing CHILD WELFARE business rules, processes, and legislation; reviewing related system requirements and identifying needs; AND ensuring related system enhancements adequately support business needs.

+ B. I have experience analyzing CHILD WELFARE business rules, processes, and legislation; reviewing related system requirements and identifying needs; OR ensuring related system enhancements adequately support business needs.

+ C. I have experience analyzing NON-CHILD WELFARE business rules, processes, and legislation; reviewing related system requirements and identifying needs; AND ensuring related system enhancements adequately support business needs.

+ D. I have experience analyzing NON-CHILD WELFARE business rules, processes, and legislation; reviewing related system requirements and identifying needs; OR ensuring system enhancements adequately support business needs.

+ E. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience analyzing business processes.

+ Your experience ensuring enhancements support business needs.

+ Your specific duties and responsibilities.

11

WORK BEHAVIOR 2 – TROUBLESHOOTING

Troubleshoot system data or process problems by interviewing users, replicating the problem, researching potential sources of the problem, and recommending solutions.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience interviewing users about problems with system data or processes, replicating the problem, researching potential sources of the problem, and recommending solutions.

+ B. I have experience interviewing users about problems with system data or processes, replicating the problem, and researching potential sources of the problem. I have NOT recommended solutions.

+ C. I have experience interviewing users about problems with system data or processes and replicating the problems. Someone else researched the source of the problem and recommended solutions.

+ D. I have successfully completed college-level coursework or training related to troubleshooting system issues.

+ E. I have NO experience or training related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience troubleshooting and recommending solutions.

+ Your specific duties and responsibilities.

13

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University/Training Source

+ Course Title

+ Credits/Clock Hours

14

WORK BEHAVIOR 3 – WRITE REPORTS OR SPECIFICATIONS

Write reports about child welfare business rules, processes, and the impact of legislation or new initiatives on internal business processes or outside contractors. Write or review specifications for IT system development or enhancement projects for use by developers for system coding.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience writing reports about CHILD WELFARE business rules, processes, and the impact of legislation or new initiatives on business processes or contractors; AND writing or reviewing specifications for related IT system development or enhancement projects.

+ B. I have experience writing reports about CHILD WELFARE business rules, processes, and the impact of legislation or new initiatives on business processes or contractors; OR writing or reviewing specifications for IT system development or enhancement projects related to child welfare.

+ C. I have experience writing reports NOT RELATED to child welfare business rules, processes, and the impact of legislation or new initiatives on business processes or contractors; AND writing or reviewing specifications for related IT system development or enhancement projects.

+ D. I have experience writing reports NOT RELATED to child welfare business rules, processes, and the impact of legislation or new initiatives on business processes or contractors; OR writing or reviewing specifications for IT system development or enhancement projects.

+ E. I have NO experience related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience writing reports on processes, rules, etc.

+ Your experience writing or reviewing specifications IT system for development or enhancement projects.

+ The environment where you performed this work.

+ Your specific duties and responsibilities.

16

WORK BEHAVIOR 4 – CONDUCTING BUSINESS MEETINGS AND SESSIONS

Conduct business meetings by developing an agenda, leading work group discussions, documenting follow-up items, and preparing notes for distribution to attendees. Participate in, or lead, business requirements-gathering sessions with business and technical staff for system development projects.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience leading business requirements-gathering sessions with business or technical staff.

+ B. I have experience leading work group discussions including developing a meeting agenda, documenting follow-up items, and preparing meeting notes for distribution.

+ C. I have experience participating in business requirements-gathering sessions with business or technical staff or other work group meetings.

+ D. I have successfully completed college-level coursework related to organizational communication.

+ E. I have NO experience or training related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience leading business requirements-gathering sessions.

+ Your experience leading work group discussions.

+ Your experience participating in meetings.

+ Your specific duties and responsibilities.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov