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Exciting Career Opportunity at a Fortune 100 Company!

Job Title: Technical Support Analyst

Why Join Us?

This is a fantastic opportunity to join a Fortune 100 company renowned for its commitment to innovation and excellence. We are passionate about fostering career growth and providing ample opportunities for professional development. We are excited to welcome individuals who are eager to make a significant impact and grow their careers with us.

Important Information:

+ Location: This posting is open to local candidates who will report onsite.

+ Training: All resources need to be onsite for the duration of training. Post-training, hybrid work from home opportunities will be available (3 days a week onsite).

Summary of Position:

As a Technical Support Analyst, you will provide technical support in a contact center environment. Your responsibilities will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will be provided via phone and chat interactions using remote access software. You will handle support for Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.

You will manage an average of 25 interactions daily, serving as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. Your performance will be measured based on Key Performance Indicators, including adherence to schedule, first contact resolution, quality, and customer service. Expect nearly 100% of your day to be dedicated to handling customer interactions during your assigned shifts.

Required Skills:

+ Proficiency in MS Office, Windows, customer service, troubleshooting, help desk support, Active Directory, Office 365, ServiceNow, Zendesk, Windows 10, phone support, service desk, event viewer, Task Manager, TeamViewer, password reset, technical support, Zoom, call center support, Outlook, and remote support.

Top Skills Details:

+ General Windows Knowledge/Troubleshooting

+ MS Office Troubleshooting

+ General Networking Knowledge

+ Service Desk Experience

+ Phone/Chat IT Support Experience

+ Excellent Typing Skills (WPM)

Additional Information:

+ Familiarity with Device Manager, explaining IP addresses, Event Viewer & TeamViewer uses, knowledge of DNS, understanding the use of Task Manager, installation of applications on mobile devices, hidden file navigation, and locating all running applications.

Join us and take the next step in your career with a company that values your growth and success. We look forward to receiving your application!

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin,WI.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.