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FAMILY SERVICES COORDINATOR

We are excited to invite a passionate and experienced Family Services Coordinator to join our team! Homes for the Homeless (HFH) is searching for an experienced Family Services Coordinator to support all our Families w/ Children facilities located throughout New York City.

As the Family Services Coordinator, you will play a pivotal role in our organization, assisting our Family Services departments with ongoing training and staff development workshops. The Family Services Coordinator needs to have familiarity with DHS procedures and NYC housing programs as well as a strong passion to collaborate closely with the community.

ABOUT HOMES FOR THE HOMELESS:

Homes for the Homeless operates shelters for families experiencing homelessness in NYC. Our family residences are more than just a place to sleep. Families can make the most of their stay through accessing an array of onsite programs. Many of these programs are also available to people living in the local community. Our goal is to have a positive impact so families can thrive long after they leave our shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Assist the sites with community resources for the families.

+ Conduct audits on client charts and critical files to ensure compliance with state and city mandates.

+ Review Demographics and Exits reports from the sites.

+ Review Metrics Report and Red flag tracker for vulnerable clients.

+ Organize staff development workshops for the Family Services team.

+ Provide ongoing training and support to case management and housing staff.

+ Attend Family Services meetings at the sites to ensure communication and to address issues.

+ Review DHS Office of the Ombudsman complaints.

+ Involved in site incident reports – case summary, updates.

+ Ensure that the sites all use the same forms to ensure compliance.

+ Support the sites with recruitment efforts.

+ Provide reports and tracking spreadsheets to Supervisor as required.

+ Additional duties and projects to assigned by supervisor.

QUALIFICATIONS:

+ BA/BS and at least 1-2 years of experience in social services and shelters.

+ Familiarity with DHS procedures and NYC housing programs.

+ Knowledge of CARES, DHS, OTDA.

+ Effective communication and interpersonal skills.

+ Excellent computer skills with proficiency in Microsoft office and Excel.

+ Ability to work independently and in a team environment.

+ Ability to travel within the five boroughs.

COMPENSATION/EEO:

To attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance. In addition to a competitive salary, we provide excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employee-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, 10 sick days, 3 personal days, and 12 paid holidays.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth, and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.

SALARY:

$55,000 - $60,000