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Driver License Regional Manager

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Driver License Regional Manager

Salary

$89,520.00 - $102,960.00 Annually

Location

Statewide, CO

Job Type

Full Time

Job Number

TAA-01333-04.2025

Department

Department of Revenue

Division

Motor Vehicles - Driver License

Opening Date

05/09/2025

Closing Date

5/20/2025 5:00 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

FILLING TWO POSITIONS: Region 2 SE Area of Colorado, Region 3, NE Area of Colorado

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Nicole Hartog, HR Analyst [email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

Helpful tips for applying:

Applying for a Job with the State of Colorado .

What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM)

Description of Job

Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

WE'RE HIRING FOR TWO POSITIONS. We are looking for TWO strategic thinkers and leaders to be our Regional Manager for Region 2 or 3 in the Driver License section!

+ Region 2: covers the Southeastern portion of the state, including DLO offices in Colorado Springs, Alamosa, Pueblo, La Junta, Canon City, Salida, Lamar, and Trinidad. Also oversees county offices in region that perform Driver License services.

+ Region 3: covers the Northeastern portion of the state, including DLO offices in Fort Collins, Longmont, Loveland, Greeley, Sterling, and Fort Morgan. Also oversees county offices in region that perform Driver License services.

Use your management experience to plan office coverage, communicate important information to staff ,and problem solve personnel issues. Your ability to manage your time and keep tasks organized will ensure the Region's needs are addressed in a timely manner. You will travel, at least monthly, to visit Driver License Offices (DLO's) to ensure staff needs are taken care of and customers receive the best possible service. If you're ready to make a difference at the DMV, then this position may be for you!

Primary Duties:

Operations Management -

+ Ensures all operations are in compliance with statutes, rules, and policies as it pertains to Driver License operations.

+ Establishes, monitors and maintains office performance measures, while collaborating with Office Managers.

+ Generates reports and presents data and metrics on DLO performance.

+ Audits operations and transactions for integrity, customer service and fraud prevention while identifying areas of improvement within processes, procedures, and practices.

+ Addresses escalated customer issues, complaints, or threats.

+ Determines training needs and conducts meetings with all levels of staff.

Supervision and Workflow -

+ Supervises Office Managers at DLO's within assigned Region and ensures adequate staffing and resources for coverage.

+ Participates in the hiring process for employees at the DLO's.

+ Establishes staff performance goals and conducts performance evaluations; setting goals, providing coaching and/or developing corrective action plans.

+ Resolves informal grievances, reviews formal grievances, and resolves customer and employee complaints.

Collaboration -

+ Acts as the DLO representative for assigned Region to organizations, government entities, and schools.

+ Leads and participates on project teams to develop and implement improvements to systems, operations, processes, and procedures that impact all Regions.

Regular, ongoing travel will be expected to each DLO within the region. There will also be travel to County offices.

This position will be allowed to use a State vehicle for travel, therefore it is required to have a valid, unrestricted Colorado Driver's License.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

COLORADO RESIDENCY REQUIREMENT:

Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Class Code & Classification Description:

Administrator V - H1B5XX (https://dhr.colorado.gov/class-description-and-minimum-qualifications-for-h1b-administrator)

MINIMUM QUALIFICATIONS:

OPTION 1:

+ Eight (8) years of experience in supervisory, leadership or management roles.

OR

OPTION 2:

+ A combination of related education and relevant experience in supervisory, leadership or management roles to equal to eight (8) years

Preferred Qualifications:

+ Live within 25 miles of the region and willing to travel frequently throughout region

+ Experience supervising a team of 10 people or more

+ Experience with supervising supervisors

+ Experience working with rules, regulations and legislation

+ Experience with data analysis and report writing

+ Experience with delivering presentations to stakeholders

+ Experience communicating leadership directives to front line staff

+ Demonstrated effective verbal and written communication skills

+ Proficiency in Google Suite

DOR Required Skills and Competencies :

Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy (https://osc.colorado.gov/sites/osc/files/documents/Universal%20Policy%20Driving%20Standards.pdf) , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

+ Have an assigned State fleet vehicle

+ Are required to operate a vehicle as part of the position

+ Utilize a State fleet vehicle as a pool vehicle"

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

+ Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application.CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

+ Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use "see resume" or "see attached" statements on your application.

+ List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

+ Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

+ The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at [email protected]

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online, submit application to:

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Applicants for State of Colorado classified positions must be current residents of Colorado. Are you a current resident of the State of Colorado who can provide proof of Colorado residency?

+ Yes

+ No

02

DOR/DMV - Do you possess a current, valid, unrestricted Colorado driver's license? If "Yes", you must list your driver's license number on your application.

+ Yes

+ No

03

Please describe, in detail, your supervisory experience managing performance issues and coaching employees.

04

Please describe, in detail, your experience analyzing data and writing reports based on your analysis.

05

Please describe, in detail, your experience working with rules, regulations and legislation as a large part of your daily work.

06

Please describe, in detail, your experience providing clear communication to your team, your supervisor, and leadership.

07

Describe a time when you needed to have a direct conversation with staff to hold them accountable for their actions. What action did you take, and how was it resolved?

08

Please choose the response that best describes your level of proficiency using Google Suite

+ No Experience

+ Beginner

+ Moderate

+ Proficient

+ Expert

09

This position requires significant travel throughout the Region (either Northeastern or Southeastern Colorado.) Are you able and willing to travel and visit each office on a regular basis?

+ Yes

+ No

10

Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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