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Description

The Role

+ Leadership and oversight of their teams

+ Proactive contact with field on a monthly basis to facilitate revenue booking through various reporting

+ Assist the NA B2C leader in setting yearly goals and budgets

+ Responsible to deliver target operating model with high quality and client satisfaction

+ Required to work with Mumbai leadership to coordinate work performance and quality within their teams

+ Consistency regarding SLA’s

+ Responsible for Metrics Management

+ Travel to India and field offices as required

+ Responsible for hiring, monitoring, coaching and terminating management staff within the US team as necessary

+ Responsible for yearly performance appraisals for each Agency Manager

+ Responsible for defining clear expectations of team progress then monitoring those expectations (goal setting)

+ Responsible for accuracy and on-going review and maintenance of the office specifics

**_Note:_** Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Qualifications

The Requirements

+ High school diploma or equivalent required.

+ College degree in accounting/ business management preferred.

+ Extensive team facilitation and management experience needed.

+ Complete knowledge of insurance accounting principles and practices

+ Ability to negotiate and influence stakeholders

+ Ability to assess business and staffing requirement for processing

+ Ability to consistently maintain a positive and professional attitude with the ability to motivate others

+ Individual that is self-motivated and presents a professional image

+ Takes initiative to learn new things and actively pursues opportunities to improve current process

+ Has good attendance and is dependable

+ Ability to maintain confidentiality concerning departmental issues and/or staff members

+ Ability to work overtime when necessary without prompting

+ Ability to communicate well with staff, Mumbai, field offices and senior management

+ Conflict resolution skills

+ Knowledge of insurance business

+ Critical thinking & analytical skills

+ Exceptional oral communication skills

EOE, including disability/vets