• Lead Registration Representative

    WMCHealth (Kingston, NY)


    Lead Registration Representative

     

    Company: HealthAlliance Hospital

     

    City/State: Kingston, NY

     

    Category: Clerical/Administrative Support

     

    Department: Central Registration

     

    Union: No

     

    Position: Full Time

     

    Hours: variable

     

    Shift: Variable

     

    Req #: 42838

     

    Posted Date: May 09, 2025

     

    Hiring Range: $24.57/HR - $30.89/HR

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/29304) Internal Applicant link

    Job Details:

    To access patients into the hospital system. To establish a satisfactory patient-hospital relationship. To initiate the information flow and records keeping process. Be a resource person for Registration. RESPONSIBILITIES

     

    + Gathers and records complete demographic and financial information to accurately identify and register or pre-register all patients into the hospital information system. Demonstrates knoweldge of complete patient processing workflow and expedites transactions to assure patient safety. Assures thorough documentation is applied on all visits.

    + Maintains room/bed control, admissions notifications and authorization numbers (as appropriate) in cooperation with designated staff. Ensures necessary consent forms are signed and properly maintained in the record.

    + Effectively communicates witht he patient regarding copay/deductible responsibilities at or prior to the point of service as well as furnish the patient with all required consent forms in a concise and informational manner. Assures the patient receives all required compliance documents including, but not limited to: Patient Bill of Rights, Privacy Practices, Advanced Directives, NYS Your Rights, Surprise Bill Disclosure and the Observation Notice, among others.

    + Reviews registration error reports, incomplete registrations and other designated transaction reports and system dictionaries, correcting and communicating errors accordingly to supervisor and/or upper management. Communicates opportunities for improvement for data capture and accuracy to upper management.

    + Maintains and shares current knowledge of insurance regulations, payer billing sequences, proper documentation and copay collection efforts with ER staff members, providing accurate references to current policies and procedures.

    + Recognizes and analyzes customer needs and expectations, accommodating patients and families in ways that facilitate efficient registrations with high levels of customer service.

    + Promotes/portrays a high level of professionalism, both technically and personally. Possesses strong work ethic and exhibits optimism. Adheres to the departmental dress code policy and maintains a professional appearance and positive attitude.

    + Promotes positive relationships with other departments, patients, clinicians, physicans, and support staff to enhance services to our patients. Communicates effectively within the department and between shifts in an effort to keep staff informed.

    + Performs other related duties as assigned by Department Management.

    QUALIFICATIONS/REQUIREMENTS EXPERIENCE

    + Data entry and keyboard skills required. 10 years experience in Registration

    EDUCATION

    + High School Diploma

    LICENSES/CERTIFICATIONS

    + 4-6 weeks. Up to 6 months learning time

    About Us:

    HealthAlliance Hospital

    Benefits:

    We offer a comprehensive compensation and benefits package that includes:

    + Health Insurance

    + Dental

    + Vision

    + Retirement Savings Plan

    + Flexible Savings Account

    + Paid Time Off

    + Holidays

    + Tuition Reimbursement

     

    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/29304) Internal Applicant link

     

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