• Service Support Specialist

    SCI Shared Resources, LLC (Dallas, TX)


    Our associates celebrate lives. We celebrate our associates.

     

    Consider the possibilities of joining a Great Place to Work!

     

    This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

    JOB RESPONSIBILITIES

    + Meets regularly with Funeral Director(s) to ensure customer needs are met

    + Frequently communicates with families to coordinate activities

    + Takes first calls and dispatches removal teams

    + Collects vital information, files death certificates and insurance claims

    + Schedules appointments for Funeral Directors

    + Designs and prints memorials; creates, scans, and corrects arrangement documents

    + Orders merchandise, flowers, urns

    + Schedules services including coordinating with churches, cemeteries and staff

    + Assists with setting up funeral/visitation areas and take down

    + Assists during funeral services and events

    + May be required to ensure company vehicles are clean and fueled, prior to and after services

    + Adheres to all Company and Regulatory requirements

    + Performs other administrative duties for the location when time permits

    MINIMUM** **Requirements

    Education

    + High School diploma or equivalent

    Certification/License

    + Good driving record and valid driver’s license

    Experience

    + 2 years of experience in an office clerical or customer service capacity required

    + Experience working in a customer-focused and fast-paced professional environment required

    + Funeral industry experience preferred but not required

    Knowledge, Skills and Abilities

    + Strong knowledge of computers and software

    + Above average communication skills

    + High level of compassion and integrity

    + Problem solving skills

    + Ability to multi task and set priorities

    + Ability to maintain confidentiality

    + Ability to work beyond standard business hours including weekends

    + Detail oriented

    + Professional team player

    + Pro-actively seeks out tasks

    + Motivated, enthusiastic work ethic

     

    Work CONDITIONS

    When considering the work hours associated with this job, the following factors may apply:

    Work Environment

    + Mostly works indoors during all seasons and weather conditions

    + Occasional work outdoors

    + Limited amount of local and/or multiple location traveling required

    + Professional dress is required when in contact with families

    Work Postures

    + Sitting continuously for many hours per day, up to 6 hours per day

    + Occasional periods of time standing, up to 3 hours per day

    + Climbing stairs to access buildings

    Physical Demands

    + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    + Ability to lift up to 20 pounds

    Work Hours

    + Working beyond “standard” business hours as the need arises

     

    Postal Code: 75232

     

    Category (Portal Searching): Operations

     

    Job Location: US-TX - Dallas

     

    Job Profile ID: F00349

     

    Time Type: Full time

     

    Location Name: Laurel Land Mem Park - Laurel Land Funeral Home