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Disability Representative

Sedgwick

1 Positions

ID: R58816

Posted On 05/09/2025

Job Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Disability Representative

Disability Representative

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near our center of excellence in Dubuque, Iowa.

**Dubuque, IA** : 4141 Westmark Drive, Dubuque, IA 52002

Are you looking for an impactful job requiring that offers an opportunity to develop a professional career? Bring your 2+ years’ experience in a office setting or medical experience and grow with us!

+ A stable and consistent work environment in an office and/or virtual setting

+ A training program to learn how to help employees and customers from some of the world’s most reputable brands.

+ An assigned mentor and manager who will guide you on your career journey.

+ Career development and promotional growth opportunities through increasing responsibilities

+ A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

**PRIMARY PURPOSE** : Provides disability case management and routine claim determinations based on medical documentation and the applicable disability plan interpretation including determining benefits due and making timely payments/approvals and adjustments, medically managing disability claims; coordinates investigative efforts, thoroughly reviewing contested claims, negotiates return to work with or without job accommodations, and evaluates and arranges appropriate referral of claims to outside vendors.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

+ Makes claim determinations, based on the information received, to approve routine disability claims or makes a recommendation to team lead to deny claims based on the disability plan.

+ Reviews and analyzes routine medical information (i.e. attending physical statements, office notes, off work notes, etc.) or consults with a nurse to determine if the claimant is disabled as defined by the disability plan.

+ Utilizes the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians) regularly.

+ Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.

+ Informs claimants of documentation required to process claims, required time frames, payment information and claims status by phone, written correspondence and/or claims system.

+ Communicates with the claimants’ providers to set expectations regarding return to work.

+ Medically manages routine disability claims ensuring compliance with duration control guidelines and plan provisions.

+ Communicates clearly and timely with claimant and client on all aspects of claims process by phone, written correspondence and/or claims system.

+ Coordinates investigative efforts ensuring appropriateness; provides thorough review of contested claims.

+ Evaluates and arranges appropriate referral of claims to outside vendors or physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities.

+ Negotiates return to work with or without job accommodations via the claimant’s physician and employer.

+ Refers cases as appropriate to team lead and clinical case management to assist with claim determination.

+ Meets the organization’s quality program(s) minimum requirements.

+ Maintains professional client relationships and provides excellent customer service.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

+ Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years of related experience or equivalent combination of education and experience required. One (1) year of office or customer service experience required. One (1) year of benefits or claims management experience preferred.

Skills & Knowledge

+ Knowledge of ERISA regulations, required offsets and deductions, disability duration and medical management practices and Social Security application procedures

+ Knowledge of state and federal FMLA regulations

+ Working knowledge of medical terminology and duration management

+ Excellent oral and written communication, including presentation skills

+ Proficient computer skills including working knowledge of Microsoft Office

+ Analytical, interpretive, and critical thinking skills

+ Strong organizational and multitasking skills

+ Ability to work in a team environment

+ Ability to meet or exceed performance competencies as required by program

+ Effective decision-making and negotiation skills

+ Ability to exercise judgement with limited supervision

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required

**Auditory/Visual:** Hearing, vision and talking

TAKING CARE OF YOU

+ Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

+ An assigned mentor and manager that will support and guide you on your career journey.

+ Career development and promotional growth opportunities

+ A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

\#claimsexaminer

\#entrylevel

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Primary Contact

1645458383738

Amanda Strothman

,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Insurance

Technical

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

8326

Job REQ #

R58816

\# Positions

1

Start Date

20250509

End Date

20250609

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Sedgwick

About the Company

Career Development

Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.

We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.

Colleague Orientation

We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.

Career Paths

Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.