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Description

Wire Investigator provides support for activities in Commercial Operations with an emphasis on operational excellence and superior customer service. Operates effectively in a customer-oriented environment and works well in a team environment. The Wire Transfer Investigator must adhere to all internal risk policies as well as all federal and international laws and regulations all while providing exceptional customer service

Primary responsibilities include

+ Create and resolve Wire and Real Time Payment Investigations received from various sources within the timeline required.

+ Adhere to all REG E guidelines pertaining to Dodd Frank Wires.

+ Answer Investigations related phone calls.

+ Act as a central point of contact for wire related questions and investigations.

+ Handle complaints, provide appropriate solutions within the time limits of the department

+ Be a role model to drive customer service values and effective management of customer concerns and issue resolution.

+ Proactively identify opportunities' for change which will add value to the business objectives and enhance customer satisfaction.

+ Meet internal SLA’s, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.

+ Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners with a strong focus on customer satisfaction.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ Competent use of Microsoft Office applications including Excel, PowerPoint, Word, Outlook, and SharePoint.

+ Flexibility to work on a variety of cases and with multiple teams simultaneously.

+ Adaptable self-thinker: Able to work through issues and escalate only as appropriate.

+ Strong prioritization and problem-solving skills with the ability to collaborate cross-functionally.

+ Experience with working in a fast-paced environment.

+ Excellent verbal and written skills.

+ Excellent interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members.

+ Ability to achieve both immediate and long term goals.

+ Knowledge of Domestic and International Wires Transfers preferred

+ Banking experience preferred

+ Associate's Degree or higher preferred

Hours & Work Schedule

+ Hours: 40

+ Work Schedule: 9:30 AM - 6:00 PM, Monday - Friday

Role is based out of Johnston, training will occur in Riverside; once fully trained, will be hybrid, 3 days/week onsite in Johnston.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

05/30/2025