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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Business Risk and Controls, you will lead all aspects of a team responsible for the development, implementation and oversight of programs that support effective risk and compliance management in the first line of defense. Supports business leader adherence to the established risk framework and ongoing supervision of business controls and is accountable for the development and mentoring of a high performing team responsible for risk and control self-assessments, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring the of first line of defense in an effort to minimize risk exposures and strengthen the overall control environment. Control testing is the primary focus of the role support CFO, HR, CLO, CoS, CREWS, and CTO.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: **San Antonio** and/or **Charlotte, NC** . Relocation assistance is **not** available for this position.

What you'll do:

+ Advises staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.

+ Advises senior management and influences process change.

+ Builds and manages a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.

+ Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.

+ Partners with key team members in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

+ Reviews, communicates and recommends the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry standard methodologies and regulatory requirements.

+ Provides counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.

+ Educates risk owners on risk/control standard processes and may work with other lines of defense in the development and implementation of controls.

+ Innovates processes for collecting accurate and complete internal loss data from business areas.

+ Directs analysis and data mining initiatives that identify, validate, and lead emerging risk exposures, as necessary.

+ Assists in the early identification of risk trends by establishing and monitoring key performance and risk indicators.

+ Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required (12 year total without degree) may be substituted in lieu of degree.

+ 8 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative team, and 6 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative subject area, and 4 years of experience supporting risk and/or compliance related activities.

+ 3 years of develop team lead or people management experience.

What sets you apart:

+ 5 years of dynamic quality control testing experience, developing and running QC programs and strategies to include implementing effective processes and business controls which optimize operational efficiencies while ensuring regulatory compliance and enterprise goals and objectives.

+ 4 years of people leadership experience in building, leading and/or developing high-performing teams within a complex matrix environment.

+ In depth and demonstrated knowledge of quality control improvement related to regulatory laws, compliance standards and processes, and best practices.

+ Experience collaborating with key resources and team members across the enterprise, influencing decisions and managing work to achieve strategic goals.

+ Executive-level discernment in the areas of financial operations, business operations, industry practices and emerging trends required.

+ Thorough understanding and application of risk and compliance frameworks with experience recommending solutions and improvements in execution intended to mitigate operational risks.

Compensation range:** The salary range for this position is: $127,310.00 - $243,340.00 **.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.