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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated **Manager, Talent Acquisition** , you will provide operational excellence direction across **USAA's High Volume recruitment team** including processes, technology, training, compliance, and continuous improvement activities to improve the candidate experience. You will manage staffing programs, projects, operational plans, and goals to align staffing and resources with USAA strategic and operational objectives. You will lead the implementation and maintenance of USAA's Talent program roadmap.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.**

This position can be based in one of the following locations: **San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.**

Relocation assistance is **not** available for this position.

What you'll do:

+ Collaborates with internal and external partners to assess business issues and develop executable plans to address program needs and/or drive the development of new recruiting programs and activities.

+ Supports continuous process improvement, lean methodologies, and the identification and implementation of standard practices to enhance the recruiting process and overall candidate experience.

+ Manages the core operational processes for the TA team and ensures hiring success by building and delivering processes, tools, and systems to support the recruiting team, hiring managers, and candidates.

+ Ensures compliance with federal and state employment regulations and laws by adhering to EEO guidelines in all recruiting activity, such as interviewing, applicant tracking and mandated job postings.

+ Leads a team of individual contributors to establish performance expectations and provide feedback, coaching, and career counseling.

+ Serves as talent acquisition programs consultant to the enterprise, providing mentorship, oversight, and communication on recruitment strategies.

+ Supports the design, development, and implementation of specific recruitment programs and initiatives, using various channels to enable the hiring plan.

+ Ensures recruiting programs are aligned with diversity attraction strategies and associated budgets.

+ Applies established success measures and assesses the efficiency of recruiting solutions to guide shared understanding and continuous improvement around talent pipelines, funnel, and key performance indicators.

+ Partners internally with talent acquisition leadership to advance, support and optimize processes and daily operations.

+ Ensures consistent execution of processes, workflows, and key measures.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

+ Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 6 years of proven experience in staffing/recruiting, consulting, analysis, or business operations management.

+ 2 years of direct team lead, supervisory or management experience providing coaching and/or oversight.

+ Demonstrated strategic planning, and subject-matter-expert knowledge of employment laws and federal/local regulations.

+ Proven track record of leading cross functional projects/teams at the functional business level to implement talent acquisition related initiatives.

+ Experience using analysis, organizational trends, competitive intelligence, and benchmarked industry practices to understand talent shifts.

What sets you apart:

+ Experience recruiting high volume roles for a customer contact center environment within an Insurance and/or Banking institution.

+ Intermediate experience with Microsoft Excel (Crafting spreadsheets, pivot tables) in a Talent Acquisition role.

+ Ability to thrive in a very faced paced environment.

+ Strong organizational skills.

Compensation range:** The salary range for this position is: $103,450.00 - $197,730.00 **.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

_Find your purpose. Join our mission._

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.