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Description

Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world. This team looks to hire a Senior Program Manager to join our Tech Subject Matter Expert (SME) team.

We are looking for innovative problem-solvers who can work across tech and operations to influence product design, drive tool adoption, and deliver results at scale. Ideal candidates will have experience leading programs that span data analysis, software enhancement, and process improvement.

Key job responsibilities

- Partner with software, product, and operations teams to influence tool development and implementation

- Translate business needs into clear requirements through BRDs and structured feedback

- Analyze performance data to identify trends, drive root cause analysis, and propose scalable solutions

- Champion the adoption of new tools or systems by frontline teams through change management and training support

- Act as a liaison between field operations and technical teams to ensure tools meet user needs

- Contribute to process standardization and continuous improvement across the AMZL network

- Participate in testing, rollout, and scaling of technology solutions in delivery stations or fulfillment centers

A day in the life

You will work with operational teams (Engineering, Quality, Execution) and technical teams (Software Engineers, Product Managers) to drive deliverables according to the operational plan. This includes participating in the cyclical responsibilities of a program, including building the vision and requirements, testing new software and processes, and deploying solutions network wide. In addition to this you will support Ops deep dives to identify root causes and the right solutions that can address the issue at scale.

About the team

The Last Mile Tech Subject Matter Expert (SME) Team bridges the gap between technical and non-technical stakeholders for new technology implementation. They provide expert-level support, resolve complex technical issues, and ensure smooth system adoption through targeted training and documentation. The team excels at translating technical concepts into business-friendly language while optimizing system performance and integration. As technical liaisons, they work closely with development teams and end users to maximize technology investments and minimize operational disruptions. Their expertise is crucial for successful technology rollouts and sustained system effectiveness.

Basic Qualifications

- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

- 5+ years of program or project management experience

- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience working cross functionally with non-tech teams

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- 2+ years of driving process improvements experience

- PMP

- Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

- Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment

- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization

- Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives

- High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.