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Job Description

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California and #2 in the Nation by U.S. News Best Hospitals.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

Summary of Essential Job Duties:

Under supervision, the Lead Patient Service Representative will share the responsibility of assisting in supervising, coordinating, and managing key functions in day-to-day operations: coordinating staffing coverage, ensuring regulatory requirements are met, oversight of customer service delivery to include scheduling/follow up calls/obtaining authorization/phone call data collection, monitoring, and implementation of processes, processing Kronos, assisting in quality improvement projects, and provide computer technical support as needed. This position requires a proven ability of independent decision-making and clinical understanding and experience in the Patient Service Representative Role. The Team Lead will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the Assistant Manager and Associate Director of Business Operations. This individual will also serve as the contact or resource person on department information and materials by other departments, patients, patient families, and customers.

Qualifications

Requirements:

+ HS Diploma or equivalent.

+ Associates Degree preferred.

+ At least two (2) years of experience as a Patient Service Representative.

+ Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

+ Advance skills in Microsoft Office.

+ Ability to lead, motivate, and assist people.

+ Excellent organizational, communication, problem-solving and customer-service skills.

**Req ID** : 8782

**Working Title** : Lead Patient Service Representative - Heart Institute Ambulatory (Electrophysiology Program)

**Department** : Heart Institute Ambulatory

**Business Entity** : Cedars-Sinai Medical Center

**Job Category** : Administrative

**Job Specialty** : Admissions/Registration

**Overtime Status** : NONEXEMPT

**Primary Shift** : Day

**Shift Duration** : 8 hour

**Base Pay** : $28.45 - $44.10

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.