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Contact Center Representative (part-time 30 hours)

Dupaco Community Credit Union

1 Positions

ID: CONTA002826

Posted On 04/21/2025

Job Overview

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Contact Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.50/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

\#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8

**Dupaco Values:** Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You'll be:

+ The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members

+ Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more

+ Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer

+ Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion

+ Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

You'll need:

+ High school diploma or equivalent (i.e. GED)

+ Strong customer service experience - previous call center experience is preferred, but not required

+ To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers

+ Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience

+ Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens

+ Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals

+ The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Cashier

Customer Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

CONTA002826

\# Positions

1

Start Date

20250421

End Date

20250610

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._