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Quality Assurance/Risk Management Specialist - Clarks Summit State Hospital

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Quality Assurance/Risk Management Specialist - Clarks Summit State Hospital

Salary

$58,035.00 - $88,235.00 Annually

Location

Lackawanna County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-25254-43393

Department

Department of Human Services

Division

HS Clarks Summit St Hosp

Opening Date

05/09/2025

Closing Date

5/23/2025 11:59 PM Eastern

Job Code

43393

Position Number

Multiple positions may be filled from this posting.

Union

Non Union

Bargaining Unit

A3

Pay Group

ST07

Bureau / Division Code

00210777

Bureau / Division

Department of Human Services/Clarks Summit State Hospital

Worksite Address

1451 Hillside Drive

City

Clarks Summit, Pennsylvania

Zip Code

18411

Contact Name

HHS Intake

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Does the opportunity to make a positive impact for mental health consumers inspire you? Are you interested in the objective facts of a matter? If so, an exciting profession exists for two self-motivated compliance professionals who thrive in busy, fast-paced environments. Clarks Summit State Hospital provides adult hospital-based inpatient psychiatric services and we are seeking dedicated and compassionate Performance Improvement-Risk Management Specialists to serve as investigators to conduct timely, objective, thorough, and credible patient abuse investigations and patient complaint/grievance investigations. If this sounds like the position you've been searching for, read on!

DESCRIPTION OF WORK

The primary function of this position is to conduct the hospital's investigations related to alleged and suspected patient abuse, and patient complaints and grievances. The work of this position requires a high degree of accuracy, attention to detail, critical thinking, organization, efficiency, objectivity, and timeliness. Our ideal candidate will be focused on providing excellent public service and will be deeply invested in unwaveringly supporting provision of effective care to the hospital's patients.

We are looking for someone who possesses experience conducting large, dynamic, and complex investigations; experience evaluating compliance with regulatory requirements; experience developing corrective action plans which appropriately and effectively remedy deficiencies and sustain remediation; experience developing effective audit processes, audit tools, and data collection tools; and experience writing effective policies and procedures.

Ideal skills for this position include stringent attention to detail; continuous application of critical thinking and problem-solving skills; proficient data organization, labelling, and analysis; the ability to effectively exercise initiative and independent judgement within the scope of authority; and aptitude for quickly and proficiently learning and employing new information, skills, and technology.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50699090) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. May change based on operational needs.

+ Overtime and travel as necessary.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Two years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor's degree ; or

+ Two years of clinical experience in an human services agency, including one year of administrative, evaluative, or consultative experience in a health care program; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field ; or

+ Any equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ A conditional offer of employment will require a medical examination.

+ This position falls under the provisions of the Older Adult Protective Services Act.

+ Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time professional experience as a member of a multidisciplinary treatment team in a public or private health care facility do you possess?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time clinical experience in a human services agency do you possess?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you possess one or more years of full-time administrative, evaluative, or consultative clinical experience in a health care program?

+ Yes

+ No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How much graduate coursework have you completed in social work, nursing, health care administration, behavioral sciences, or a related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

09

WORK BEHAVIOR 1 – DEVELOPS/REVIEWS QUALITY MANAGEMENT/PERFORMANCE IMPROVEMENT PLANS

Develops/reviews quality management/performance improvement plans and direct action plans to ensure compliance with all related quality/management/performance/safety rules, regulations, policies, and procedures by reading and interpreting related Federal, State, and accrediting agencies' rules, regulations, policies and procedures in order to establish priorities; educates staff on new or changing requirements and provides data to interested parties as necessary.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have professional experience independently performing ALL aspects of this work behavior as stated above, including directing action plans and educating staff on new or changing requirements. Other professionals request my advice or assistance in unusual situations.

+ B. I have professional experience assisting others in the performance of this work behavior; OR I have professional experience performing portions of this work behavior such as reading and interpreting rules, regulations, policies, and procedures and educating staff on new and changing quality assurance/risk management requirements.

+ C. I have limited experience performing aspects of this work behavior.

+ D. I have successfully completed college-level coursework related to this work behavior.

+ E. I have NO experience or training related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to developing/reviewing quality management/performance plans.

+ Your level of responsibility.

11

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 2 – COLLECTS, GATHERS, AND ORGANIZES DATA

Collects, gathers, and organizes data via graphs and charts, and analyzes incident/accident and other related performance indicator data utilizing available sources such as electronic data base systems, software, reports, literature, questionnaires, charts, etc., for the purpose of establishing baseline performance, and determining areas in need of quality improvement and/or risk mitigation.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have professional experience independently performing ALL aspects of this work behavior as stated above, including establishing baseline performance and determining areas in need of improvement. Other professionals request my advice or assistance in unusual situations.

+ B. I have professional experience assisting others in the performance of this work behavior; OR I have professional experience performing portions of this work behavior such as collecting and organizing data and analyzing incident/accident reports and accessing electronic databases.

+ C. I have limited experience performing aspects of this work behavior.

+ D. I have successfully completed college-level coursework related to this work behavior.

+ E. I have NO experience or training related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to collecting, organizing, and gathering data.

+ Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 3 – DEVELOPS AND IMPLEMENTS SYSTEMS

Develops and implements systems such as quality assurance checklists and program observations; interviews staff and individuals served and utilizes other acceptable system evaluation tools such as audit reports, etc., for the purpose of reviewing and monitoring operations such as risk/incident management, plans, focus group work plans/policies/procedures, and timetables for completion for quality assurance/risk management activities that are implemented by work groups and clinical/non-clinical administrative and support services departments.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have professional experience independently performing ALL aspects of this work behavior as stated above including developing and implementing quality assurance/risk management systems and utilizing systems' evaluation tools to review and monitor risk/incident management plans. Other professionals request my advice or assistance in unusual situations.

+ B. I have professional experience assisting others in the performance of this work behavior; OR I have professional experience performing portions of this work behavior such as developing quality assurance checklists and implementing quality assurance/risk management plans.

+ C. I have limited experience performing aspects of this work behavior.

+ D. I have successfully completed college-level coursework related to this work behavior.

+ E. I have NO experience or training related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to developing and implementing systems.

+ Your level of responsibility.

17

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

18

WORK BEHAVIOR 4 – PROVIDES GUIDANCE AND TECHNICAL ASSISTANCE

Provides guidance and technical assistance to system improvement teams by demonstrating known performance improvement practices such as root cause analysis, proactive risk assessment, plan-do-check-act activities and other known quality management methodologies utilizing available performance improvement data for the purpose of developing, implementing and monitoring action plans and services to minimize risk, correct deficiencies, and improve quality.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have professional experience independently performing ALL aspects of this work behavior as stated above such as providing guidance and technical assistance to system improvement teams and developing, implementing, and monitoring proactive risk assessment plans and services. Other professionals request my advice or assistance in unusual situations.

+ B. I have professional experience assisting others in the performance of this work behavior; OR I have professional experience performing portions of this work behavior such as implementing action plans and/or services to correct deficiencies and improve quality.

+ C. I have limited experience performing aspects of this work behavior.

+ D. I have successfully completed college-level coursework related to this work behavior.

+ E. I have NO experience or training related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to providing guidance and technical assistance.

+ Your level of responsibility.

20

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov