• Guest Service Leader - Front Desk Supervisor…

    Lafrance Hospitality (Plymouth, NH)


    Are you ready to step into a leadership role where every day is an opportunity to create memorable guest experiences?

     

    At Fairfield Inn & Suites Plymouth, NH, we’re a team dedicated to delivering warm hospitality and outstanding service. We’re thrilled to be growing, and we’re on the lookout for a Front Desk Supervisor to lead and inspire our front desk team!

     

    Pay: $19–$21 per hour

     

    Schedule/Shifts: Full-Time- weekends and holidays- Flexibility in your schedule

    What You’ll Do:

    As our Front Desk Supervisor, you’ll be setting the tone for an exceptional guest experience. You'll lead a team of associates, ensuring smooth day-to-day operations while delivering the genuine care and attention our guests deserve.

     

    + Be the welcoming face — Create a friendly and efficient atmosphere for both guests and staff.

    + Lead by example — Display exemplary professionalism and service that inspires your team.

    + Empower the team — Train, coach, and support Guest Representatives and Night Auditors.

    + Take charge — Act as Manager on Duty when needed, ensuring hotel operations run smoothly.

    + Drive results — Assist with revenue management strategies and produce accurate financial reports.

    + Keep it consistent — Ensure company policies, procedures, and brand standards are upheld.

    + Prioritize safety — Stay informed on local health and safety codes and ensure compliance.

     

    Keywords: customer service, receptionist, administrative, front desk, front desk supervisor

    Requirements

    * Minimum 1-2 years hotel front desk experience required *

    + Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees

    + Comfortable with hotel computer reservation systems- Marriott & Fosse knowledge a PLUS

    + Ability to teach adult learners

    + Available to work a flexible schedule ( Nights & weekends )

     

    Benefits

     

    + Full Time Benefits: Health & Dental, PTO & 401K

    + Brand Wide Hotel Room Discounts

    + Company Wide Hotel Room Discount Program

    + Annual Review Program

    + Extensive Room for Growth

    + Paid Training