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Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) TITLE 32, Position Description Number D2182P01 and is part of the IL 183 WG, National Guard. Responsibilities As a IT SPECIALIST (CUSTSPT) TITLE 32, GS-2210-9/11, you will serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber systems. Major Duties - This is NOT an all-inclusive list: Manage assigned IT/communications environment with privileged access at the network level for an organization. Coordinate, install, and continuously analyze system design, hardware, and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provide Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services. Perform system audits to assess security parameters and performance of Information Assurance controls within the network environment. Serve as a focal point for ensuring functionality and operability of assigned Information Technology/data systems/functions, voice and wireless systems to support mission requirements. Optimize the functionality and performance of hardware and software systems and ensure availability, integrity, efficiency, and reliability of system/functional resources. Analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Run tests to verify operability and functionality, analyze hardware and software malfunctions to resolve physical and logical processing problems, and recommend acquisition of programs. Continually survey system operation to identify potential systems problems which could lead to loss or serious interruption of service. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences. Troubleshoot and diagnose system failures to isolate source of problems and provide customer technical assistance and support for all users. Perform testing, troubleshoot, correct problems, and distribute workload relative to interface and interoperability of system components such as hardware, systems software, and applications programs. Provide proactive consultation and instruction with system users and technical specialists to ensure seamless implementation of changes. Assess and mitigate security vulnerabilities of installed system hardware and software. Provide ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Assist in solving problems associated with delivery of hardware and software orders. Provide management with information necessary to address difficult and complex problems in automating work processes. Track life of system equipment, prepare and provide analyses to determine future maintenance and replacement costs to help justify budget submissions. Review purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure. Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services. Identify and document system requirements for specific needs of customers. Conduct in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. Recommend methods and procedures and coordinate corrective action to optimize utilization of present equipment. Conduct feasibility studies to identify and analyze system failures and analyze data to determine if trends exist. Coordinate frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Install, maintain, and repair hardware devices supporting a broad range of information and communications systems. Use detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Requirements Conditions of Employment IAW The Fair Chance Act,?Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview.? If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked. This is an excepted service position that requires membership in the Illinois National Guard and in the military grade listed in the announcement. This is required prior to the effective date of placement. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position. Selectee will be required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Males born after 31 December 1959 must be registered for Selective Service. Federal employment suitability as determined by a background investigation. May be required to successfully complete a trial period. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day. This position conducts information assurance functions and shall comply with the requirements of the certification program and will be required to obtain and maintain certification. Certification requirements are outlined in DoD Instruction 8570.01M. Participation in direct deposit is mandatory. Qualifications AREA OF CONSIDERATION: The areas of consideration for this position, Title 32 Excepted Service (32 U.S. Code § 709), will be in the following manner and sequence: The FIRST area of consideration for this position will be all excepted permanent and indefinite temporary technicians within the ILNG. The SECOND area of consideration will be all current Federal Employees. The THIRD area of consideration will be all Federal re-employment eligible. The FOURTH area of consideration will be applicants willing to become T32 Dual Status Technicians and gain ILNG membership. The FIFTH area of consideration will U.S. Citizens. Military Grades: Enlisted, may not exceed rank of TSgt. SPECIALIZED EXPERIENCE: GS-11 Level - MUST possess specialized experience which includes at least 12 months experience at the lower level GS-09, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization' experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; experience that required adaptations of guidelines or precedents to meet the needs of the assignment; experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. GS-09 Level - MUST possess specialized experience which includes at least 12 months at the lower level GS-07, experience, education, or training receiving, maintaining, and issuing data storage media for computer operations; experience in scheduling the use of computer time for program processing; experience collecting and sequentially staging input media with associated program instructions for processing; experience in at least one programming language; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.; experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow; experience in analysis of the interrelationship of pertinent components of the system; experience planning the sequence of actions necessary to accomplish the assignment; experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Verbiage displayed on your resume or application must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received in verbatim will not be considered. In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving dates (months and years) of the experience, position title and how the experience was gained. This information is needed to determine if you are qualified for the position. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted for this occupational series and grade. Additional Information If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx). 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