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**Req ID:** 36101

Summary

Sr. Service Technician

Luke AFB, AZ

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Worldwide Support (CWS) is a premier provider of Architecture and Engineering support services to federal customers around the world. Founded in 2016 to support federal operations OCONUS, CWS holds true to its mission that no matter the location, we are there to get the job done.

The **Sr. Service Technician** will provide repair and service support in the customer’s location, working with Low to Mid-Range office products in a break/fix mode.

Responsibilities

+ Perform the full range of maintenance on assigned products, including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.

+ Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.

+ Keep service management informed of potential customer issues if unable to resolve.

+ Participate as a full member of a service workgroup and contribute to the group’s productivity.

+ Demonstrate the required product proficiency by successfully completing the product training.

+ Perform mechanical adjustments and troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic, or mechanical in nature and are defined during product training.

+ Diagnosis and repair using product documentation, a Digital multimeter, and fault codes.

+ Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.

+ Manage assigned parts, tools, and any other assets provided.

+ Communicate with customers the status of their current service call and address any other service concerns they may have with the product.

+ Provide timely and courteous customer service to facilitate customer satisfaction.

+ Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.

+ Responsible for all equipment maintenance, including installation, troubleshooting, network connectivity, configuration/reconfiguration as required, and training of key operators.

+ Other duties as assigned.

Qualifications

+ High School Diploma or GED equivalent.

+ A certificate or diploma from a recognized technical school or college in electronics, electrical repair, reprographics, or a related field. Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma.

+ 2+ years of experience with Xerox or other industry print and scan devices.

+ Experience or formal training in AC-DC electrical/electronics is required. Functional knowledge of light industrial electricity, digital electronics, and the use of a digital multimeter.

+ Field experience as a technician working with business technology such as PCs, network-connected printers, and networked equipment.

+ Must possess a valid driver's license at all times.

+ Background check required.

Knowledge, Skills, and Abilities:

+ PC skills are required for this position.

+ Skill demonstration required in IE Navigation, File saves and moves, and Internet connectivity. Also needed is a functional knowledge of Microsoft Operating Systems, Windows, and Microsoft Office Applications (Word, Excel).

+ The position also requires using the PC/wireless devices for data entry, troubleshooting, and web access.

+ Troubleshooting, and web access.

+ Ability to successfully pass a drug screening, DMV, and background check.

+ Ability to work overtime on an occasional basis.

+ Ability to provide reliable transportation to service calls.

+ Proven excellent customer service skills.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

\#Chenega Worldwide Support, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program