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Regular or Temporary:

Regular

**Language Fluency:** English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Manages the team that oversees the creation and deployment of all client-facing communications throughout servicing lifecycle of mortgage loans. Is ultimately responsible to ensure all content is flowing through this team meets state, investor, regulatory requirements for letters and billing statements. Strong communication skills essential for presenting to senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Overseas a team that manages all client facing Servicing and Default LOB communications.

2. Coordinates the team effort required for timely and accurate deployment of communications that depend on complex data mapping, programming, prioritization, and project management within an agile environment to support sprints and releases.

3. Is ultimately responsible for reconciliation of all letters, emails and billing statements across all Servicing and Default business lines.

4. Coordinates staffing for nightly releases, frequency of releases depends on urgency of deliverables.

5. Is responsible for managing a team that provides vendor oversight, reviews contracts, and revises agreements as needed.

6. Collaborates with the client experience team to use client communications as the means to achieve greater client satisfaction.

7. Often serves as a proxy for Client Experience and Correspondence manager in making strategic communication decisions in collaboration with various LOBs.

8. Experience with digital, email, text communication channel's ideal.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College Degree or five or more years of experience project/people management in Mortgage Industry

2. Strong managerial skills required to smoothly manage a collaborative team that must be cross trained to ensure business continuity

3. Excellent communication (verbal and written) and interpersonal skills to fully identify client and LOB needs

4. Strong analytical and project management skills required.

5. Ability to flex and adapt to constantly shifting priorities in a fast paced and ever changing environment

6. Ability to produce results by stretching for what is ideal in the long run and settling for what is doable in the short term.

7. Ability to collaborate with all levels of teammates and management to bring projects to fruition.

8. Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems

9. Fluidity with ppt. and excel is required.

Preferred Qualifications:

1. Project management or analysis experience.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting

? Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

? Standing (if checked, indicate frequency)

Choose an item.

? Walking (if checked, indicate frequency)

Choose an item.

? Bending (if checked, indicate frequency)

Choose an item.

? Lifting (if checked, indicate pounds)

Choose an item.

? Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

? Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

? Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

? Travel

Minimal and up to 10%

**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._

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