• Retail Operations Manager

    Meta (Springfield, IL)


    Summary:

    As the Retail Operations Manager of multiple Meta Stores, you'll be at the forefront of revolutionizing the retail experience. Our cutting-edge technology and innovative products are changing the way people interact with the world, and you'll play a key role in bringing this vision to life.Imagine showcasing the latest advancements in virtual and augmented reality, AI, and more to customers who are eager to experience the future. As a Retail Operations Manager you will manage store teams that have direct engagement with customers, and understanding their needs and preferences, will be paramount to providing invaluable consumer insights that will shape world class retail experiences.From managing the day-to-day operations of our retail stores to collaborating with a multitude of cross-functional teams you'll have the opportunity to make a real impact on the customer journey, driving sales, and building brand loyalty.At Meta Store we don't just sell products – we create immersive experiences that inspire and delight and you will play a key role in pushing the boundaries of what's possible in retail.

    Required Skills:

    Retail Operations Manager Responsibilities:

    1. Lead day-to-day retail operations across a variety of permanent and temporary store locations to ensure operational efficiency, maximize customer engagement and increase satisfaction and loyalty.

    2. Develop, update and maintain operational processes to continuously improve productivity and support scaling of the business.

    3. Ensure healthy stock levels across all stores through effective inventory management of orders, returns, and accurate inventory tracking.

    4. Responsible for maintaining retail operations tools, resources and vendor management.

    5. Monitor sales metrics, identifying areas for improvement, and implement strategies to increase sales and customer satisfaction

    6. Ensure compliance with company policies, procedures, and regulations including health and safety standards.

    7. Develop store level budgets, track expenses, and analyze financial performance in alignment with relevant cross-functional partners.

    8. Ensure the highest levels of customer satisfaction and resolve escalated customer inquiries and complaints promptly and successfully.

    9. Provide regular updates to leadership and cross-functional partners through timely and consistent communications, using designated internal tools

    10. Ensure retail staff are fully certified and compliant with all retail training and provide insights to support new training content and development

    11. Foster a friendly, welcoming and fulfilling work environment to promote high job satisfaction and minimal staff turnover.

    Minimum Qualifications:

    Minimum Qualifications:

    12. 7+ years of experience in retail store operations

    13. 7+ years of experience leading field operations

    14. Experience in the consumer electronics industry

    15. Experience with retail operations, merchandising, and customer service principles

    16. Experience working in a fast-paced, dynamic retail environment and be easily adaptable to changing priorities

    17. Customer-focused, proactive and results-driven with an emphasis on continuous improvement

    18. Experience with retail software and point-of-sale systems

    19. Experience with MS Office tools and Google Suite

    Preferred Qualifications:

    Preferred Qualifications:

    20. MBA degree or equivalent

    21. Experience managing Test & Learn programs within retail

    22. Experience with Omni-channel retail

    23. BA/BS degree

    Public Compensation:

    $142,000/year to $202,000/year + bonus + equity + benefits

    **Industry:** Internet

    Equal Opportunity:

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

     

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].