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Job Overview

Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? On the Telephone Triage Nurse Line Advisor with Fairview, that's what we do! Join other nursing professionals in an encouraging environment where we support each other. We are adding new positions due to growth.

About Fairview:

Fairview is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.

Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other!

About Training: Training for this position requires flexibility to work full time (1.0 FTE) on-site for 4-6 weeks. Our training shifts are variable including days, mid-shift, evenings, and weekends.

Following training, we work remotely. The work from home location is required to be within driving distance from Midway Corporate Campus in Saint Paul, Minnesota.

The schedule for this opening is **0.6 FTE (48 hours per two weeks) on our evening shift with an every other weekend rotation. Weekday shifts 6p-10p, weekend shifts 1230p-11p.**

As RN Advisors, we independently triage calls from patients inquiring about their symptoms, medication refills, test results, and information regarding our facilities. We handle approximately 6 calls per hour with calls lasting 6-9 minutes in duration. We are advocates, assisting callers through the health care system.

Responsibilities include:

+ Accountable for quality assessment; efficient management of care and client happiness.

+ Demonstrate knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.

+ Focus on callers, maintain a professional demeanor, and continuously implement strategies to improve customer satisfaction.

+ Collect information regarding concerns, medical history and description of symptoms via the telephone using the nursing process.

+ Use symptom-based protocols to systematically assess, address needs and provide education.

+ Prioritize calls based on patients needs.

Qualifications

+ Current Minnesota RN License

+ 3-5 years RN work experience

+ Wisconsin RN License; application submitted within 30 days of hire and obtained within 120 days of hire

+ Computer skills: able to document reliably in electronic health record softwar

+ RN Triage experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status