• Account Management Specialist

    Patterson Companies, Inc. (Waukesha, WI)


    Patterson isn't just a place to work, it's a partner that cares about your success.

     

    One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

     

    The Account Management Specialist is responsible for developing relationships with assigned customers and identifying new business opportunities among existing customers. This position is also responsible for fulfilling the needs of existing customers that are at risk of cancelling services or discontinuing use of products. The Account Management Specialist will balance customer needs with company objectives and policies. This person communicates effectively and persuasively to a high volume of people throughout the workday. They apply communication skills primarily over the phone. The Account Management Specialist has the ability to repeatedly overcome rejection from potential customers and uses negotiation skills with a goal of increasing satisfaction and securing or saving business. This person will be familiar with Patterson product and service offerings and be aware of competitive products in the market. They know the key differentiators that make Patterson value-added services stand out.

    JOB FUNCTIONS

    To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or your manager.

    Essential Functions

    + Respond to customer inquiries and address concerns in a timely manner.

    + Build quick rapport with existing customers using assertiveness and confidence to educate them on the value of our products and services.

    + Apply sales methodologies and problem-solving strategies to best position Patterson's products and services while providing long-term solutions for customers.

    + Make save calls and upsells to customers for business growth.

    + Accurately processes returns, credits, and customer rebills.

    + Maintains accurate customer and order logs, records, and files.

    + Track and notify customers who are nearing end of their existing vaporizer service cycle or past due on returns

    + Work with sales & support leadership in implementing sales promotion activities.

    + Provide excellent customer service and ensure customer satisfaction.

    + Tracks customer accounts and manages order fulfillment process.

    + Explain products, services, and benefits to customers.

    + Increase revenue through up-selling and cross-selling

    + Consistently achieve key performance metrics.

    + Aid support, training, or other teams where necessary and assigned.

    + Other duties as assigned. ​

    + Comply with Company and department policies and standards.

    Job Qualifications

    Required Qualifications

    + Strong customer service orientation.

    + Strong organizational skills with attention to detail

    + Self-Motivated with desire to succeed

    + Must have exceptional oral and written communication skills

    + Strong listening and interpersonal skills.

    + Experience working in a team-oriented, collaborative environment​

    Preferred Qualifications

    + Bachelor’s degree in business, marketing or equivalent experience.

    + Project Management experience

    + Previous customer engagement experience.

    + Strong analytical and creative problem-solving skills.

     

    What's In It For You: (https://www.pattersoncompanies.com/join-us/)

    We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

    + Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

    + 401(k) Match Retirement Savings Plan.

    + Paid Time Off (PTO).

    + Holiday Pay & Floating Holidays.

    + Volunteer Time Off (VTO).

    + Educational Assistance Program.

    + Full Paid Parental and Adoption Leave.

    + LifeWorks (Employee Assistance Program).

    + Patterson Perks Program.

     

    EEO Statement

     

    Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

     

    At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.

     

    An Equal Opportunity Employer

     

    Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.